Intake Coordinator

Grkroccenter; Indianapolis (IN); Hybrid; USD 48,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Dental & vision

Life insurance

Disability insurance

Paid time off

Flexible spending accounts

403(b) plan

Pension plan

Job summary

The Salvation Army Thrift Store in Indianapolis seeks a skilled Intake Manager to oversee admissions operations, ensure program integrity, and coordinate intake with ARC Command and community partners.

You will supervise the Intake Clerk, manage eligibility assessments, handle documentation, and support 24/7 intake coverage while upholding mission-driven standards.

Qualifications

• High School Diploma or Equivalent required; supervisory experience needed.
• Valid driver’s license and ability to qualify for TSA insurance.

Responsibilities

• Oversee daily intake operations and admissions process.
• Supervise and support Intake Clerk.
• Maintain program integrity and best practices.
• Participate in data quality meetings with ARC Command.
• Coordinate with program staff and community partners.
• Conduct comprehensive eligibility assessments.
• Manage intake documentation and electronic records.
• Process admissions through referrals, phone calls, and walk-ins.
• Ensure compliance with program policies and procedures.
• Complete and document intake testing procedures.
• Lead community outreach for recruitment and retention.
• Gather and review center statistical data.
• Report daily center census and maintain accurate records.
• Oversee electronic records management.
• Coordinate with external agencies (courts, probation, parole).
• Manage medication documentation and handoffs.
• Support 24/7 intake operations.

Skills

Leadership

Supervisory experience

Organizational skills

Documentation

Communication

Community outreach

Education

High School Diploma or equivalent

Supervisory experience

Valid driver’s license

TSA insurance qualification

Job description

Schedule: 40 hours per week, including evenings, weekends, and holidays as needed

• Medical, prescription drug, dental, vision, and hearing coverage
• Employer-paid basic life and AD&D insurance
• Employer-paid basic long-term disability coverage
• Optional voluntary life, short-term disability, and enhanced long-term disability coverage
• Paid vacation, sick time, and holidays
• Flexible spending accounts
• 403(b) retirement savings plan
• Employer-funded pension plan for eligible employees

About the Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. This leadership role ensures the confidentiality, integrity, and effectiveness of our rehabilitation program's intake process. You'll maintain admissions operations, coordinate outreach efforts, and provide comprehensive support to applicants, families, and community members while upholding the highest standards of our mission.

What You’ll Do

• Oversee daily intake operations and admissions process
• Supervise and support Intake Clerk
• Maintain program integrity and best practices
• Participate in data quality meetings with ARC Command
• Coordinate with program staff and community partners

Intake Management & Assessment

• Conduct comprehensive eligibility assessments
• Manage intake documentation and electronic records
• Process admissions through referrals, phone calls, and walk-ins
• Ensure compliance with program policies and procedures
• Complete and document intake testing procedures

Community Outreach & Statistics

• Lead community outreach for recruitment and retention
• Build relationships with referral agencies and stakeholders
• Maintain current community resource listings
• Gather and review center statistical data
• Report daily center census and maintain accurate records

Documentation & Compliance

• Oversee electronic records management
• Coordinate with external agencies (courts, probation, parole)
• Manage medication documentation and handoffs
• Ensure accurate statistical data entry and reporting
• Support 24/7 intake operations

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!

Additional Information

What You Need

Required

Required Education & Experience

• High School Diploma or Equivalent
• Supervisory experience required
• Valid driver's license and ability to qualify for TSA insurance
• Commitment to Christian principles

Skills & Abilities

• Leadership and supervisory capabilities
• Strong organizational and documentation skills
• Excellent communication and interpersonal abilities
• Community outreach experience

Physical Requirements

• Ability to speak, hear, and see clearly
• Manual dexterity for computer operation
• Capability to lift/move up to 20 pounds
• Office-based setting
• May include evenings and weekends
• Local travel required
• Occasional overnight travel for training/events

The Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.