Intake Coordinator

The Salvation Army North & Central Illinois Division; Grand Rapids (MI); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Medical benefits

Vacation time after probation

Life insurance options

Sick time accrual

Job summary

The Salvation Army Thrift Store in Grand Rapids, MI, is seeking a leadership-driven Intake Manager to supervise admissions operations, coordinate outreach, and ensure program integrity. This role requires coordinating with ARC Command and staff to maintain high-quality intake practices and documentation.

You will manage the intake process, assess eligibility, and partner with community organizations while overseeing electronic records and compliance.

Responsibilities

• Oversee daily intake operations and admissions process
• Supervise and support Intake Clerk
• Maintain program integrity and best practices
• Participate in data quality meetings with ARC Command
• Coordinate with program staff and community partners
• Conduct comprehensive eligibility assessments
• Manage intake documentation and electronic records
• Process admissions through referrals, phone calls, and walk-ins
• Ensure compliance with program policies and procedures
• Complete and document intake testing procedures
• Lead community outreach for recruitment and retention
• Build relationships with referral agencies and stakeholders
• Maintain current community resource listings
• Gather and review center statistical data
• Report daily center census and maintain accurate records
• Oversee electronic records management
• Coordinate with external agencies (courts, probation, parole)

Job description

Location: Grand Rapids, MI

Pay: $18.00 per hour

Job Type: Full-time

Schedule: 40 hours per week, including evenings, weekends, and holidays as scheduled

Benefits: After 90 days: Earn accrued sick and vacation time, medical, dental, vision, hearing benefits, voluntary life insurance and supplemental insurance options available, and more!

About The Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. This leadership role ensures the confidentiality, integrity, and effectiveness of our rehabilitation program's intake process. You'll maintain admissions operations, coordinate outreach efforts, and provide comprehensive support to applicants, families, and community members while upholding the highest standards of our mission.

What You’ll Do

Program Leadership & Coordination

• Oversee daily intake operations and admissions process
• Supervise and support Intake Clerk
• Maintain program integrity and best practices
• Participate in data quality meetings with ARC Command
• Coordinate with program staff and community partners

Intake Management & Assessment

• Conduct comprehensive eligibility assessments
• Manage intake documentation and electronic records
• Process admissions through referrals, phone calls, and walk-ins
• Ensure compliance with program policies and procedures
• Complete and document intake testing procedures

Community Outreach & Statistics

• Lead community outreach for recruitment and retention
• Build relationships with referral agencies and stakeholders
• Maintain current community resource listings
• Gather and review center statistical data
• Report daily center census and maintain accurate records

Documentation & Compliance

• Oversee electronic records management
• Coordinate with external agencies (courts, probation, parole)