Intake Operations Manager - Hospice & Home Health

Mercy Co; Spanish Lake (MO); On-site; USD 85,000 - 115,000; Full time

Job summary

Mercy is seeking a Manager for Home Health and Hospice Intake to lead and coordinate intake operations across Mercy Ministries. The role focuses on Hospice Intake for the East region, with potential expansion to Home Health Intake, driving standardization, engagement, and efficient workflows.

You will monitor metrics, support caregiver development, and collaborate with physicians, leaders, and referral sources to ensure high-quality patient experiences and growth across post-acute services.

Qualifications

• Bachelor's degree in business or related health care field.
• 3–5 years of experience in health operations; leadership experience preferred.
• BLS certification required within 90 days of hire; CHPN certification preferred.

Responsibilities

• Lead and coordinate Hospice and Home Health operations across Mercy Ministries with focus on intake roles.
• Oversee Hospice Intake for the East region and align Intake services across communities.
• Plan expansions to Home Health Intake; drive process standardization and caregiver development.
• Monitor operational, quality, and service metrics to meet productivity and financial goals.
• Collaborate with leaders, physicians, referral sources, and caregivers to improve communication and streamline workflows.

Skills

Analytical skills

Communication skills

Self-starter

Education

Bachelor's degree in business or related health care field

Job description

Mercy is seeking a Manager for Home Health and Hospice Intake to lead and coordinate intake operations across Mercy Ministries. The role focuses on Hospice Intake for the East region, with potential expansion to Home Health Intake, driving standardization, engagement, and efficient workflows.

You will monitor metrics, support caregiver development, and collaborate with physicians, leaders, and referral sources to ensure high-quality patient experiences and growth across post-acute services.