Intake Operations Manager - Hospice & Home Health

Mercy Co; Creve Coeur (MO); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition assistance

Job summary

Mercy is seeking a Manager for Home Health and Hospice Intake to lead and coordinate Hospice and Home Health intake operations across Mercy Ministries, starting with the East region and expanding to additional communities. The role emphasizes standardizing processes, improving caregiver engagement, and aligning intake services to support growth.

The position requires 3-5 years of health operations experience with leadership responsibilities, a bachelor's degree in business or related health care

Qualifications

• Bachelor's degree in business or related health care field is required.
• 3-5 years' experience in health operations is required.
• Leadership/management experience is preferred.
• BLS Certification within 90 days of hire is required.
• CHPN certification is preferred.

Responsibilities

• Lead and coordinate Hospice and Home Health intake operations across Mercy Ministries, starting with the East region.
• Drive process standardization and optimize resource utilization.
• Support caregiver engagement and development; monitor operational, quality, and service metrics.
• Collaborate with leaders, physicians, referral sources, and caregivers to improve communication and workflows.
• Position may expand to Home Health Intake in the future.

Skills

Strong analytical skills

Strong communication skills

Self-starter

Understanding of patient care process

Education

Bachelor's degree in business or related health care field

Job description

Mercy is seeking a Manager for Home Health and Hospice Intake to lead and coordinate Hospice and Home Health intake operations across Mercy Ministries, starting with the East region and expanding to additional communities. The role emphasizes standardizing processes, improving caregiver engagement, and aligning intake services to support growth.

The position requires 3-5 years of health operations experience with leadership responsibilities, a bachelor's degree in business or related health care