Intake Operations Leader - Home Health & Hospice

Mercy Co; Affton (MO); On-site; USD 90,000 - 120,000; Full time

Job summary

Mercy is seeking a Manager - Home Health and Hospice Intake to lead and coordinate intake operations across Mercy Ministries, with an initial focus on Hospice Intake for the East region. The role aims to standardize processes, drive efficiency, and ensure a high-quality experience for patients, families, referral partners, and caregivers.

The ideal candidate will have a Bachelor's degree in business or related health care field, 3–5 years in health operations, and demonstrated leadership.

Qualifications

• Bachelor's degree in business or related health care field.
• 3-5 years in health operations.
• Previous leadership/management experience preferred.
• BLS Certification required within 90 days of hire.
• Certified Hospice and Palliative Nurse (CHPN) certification preferred.
• Strong analytical and communication skills; self-starter.

Responsibilities

• Lead and coordinate Hospice and Home Health intake operations.
• Oversee Hospice Intake for the East region; plan expansion to Home Health Intake.
• Drive process standardization and align intake services across Mercy communities.
• Support caregiver engagement, monitor metrics, and drive productivity and financial goals.
• Collaborate with leaders, physicians, referral sources, and caregivers across Hospice, Home Health, and the health system.

Skills

Leadership

Analytical skills

Communication

Education

Bachelor's degree in business or related health care field

Job description

Mercy is seeking a Manager - Home Health and Hospice Intake to lead and coordinate intake operations across Mercy Ministries, with an initial focus on Hospice Intake for the East region. The role aims to standardize processes, drive efficiency, and ensure a high-quality experience for patients, families, referral partners, and caregivers.

The ideal candidate will have a Bachelor's degree in business or related health care field, 3–5 years in health operations, and demonstrated leadership.