Intake Operations Manager - Hospice & Home Health

Mercy Co; Clayton (MO); On-site; USD 90,000 - 120,000; Full time

Job summary

Mercy seeks a Manager for Home Health and Hospice Intake to lead the Hospice intake operations across Mercy Ministries, beginning with the East region and expanding to Home Health Intake later. The role emphasizes standardizing processes, engaging caregivers, and optimizing resources while monitoring key performance metrics.

The position requires a Bachelor's in business or healthcare, 3-5 years in health operations, and preferably prior leadership experience. BLS within 90 days; CHPN preferred.

Qualifications

• Bachelor's degree in business or related health care field.
• 3-5 years' experience in health operations; leadership/management experience preferred.
• BLS Certification required within 90 days of hire.
• Certified Hospice and Palliative Nurse(CHPN) certification preferred.
• Strong analytical skills and understanding of business planning. Strong communication skills. Self-starter.
• Demonstrates skill in human relations and communications; broad understanding of the patient care process and clinical expertise.

Responsibilities

• Lead and coordinate Hospice and Home Health operations across Mercy Ministries.
• Oversee Hospice Intake for the East region; align intake services across communities.
• Drive process standardization and monitor metrics to meet productivity/financial goals.
• Collaborate with leaders, physicians, referral sources, and caregivers to improve communication.

Skills

Strong analytical skills

Communication skills

Self-starter

Human relations

Leadership experience

Clinical expertise

Education

Bachelor's degree in business or related health care field

Job description

Mercy seeks a Manager for Home Health and Hospice Intake to lead the Hospice intake operations across Mercy Ministries, beginning with the East region and expanding to Home Health Intake later. The role emphasizes standardizing processes, engaging caregivers, and optimizing resources while monitoring key performance metrics.

The position requires a Bachelor's in business or healthcare, 3-5 years in health operations, and preferably prior leadership experience. BLS within 90 days; CHPN preferred.