Intake Operations Manager - Hospice & Home Health

Mercy Co; Fairview Heights (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Mercy is seeking a Manager for Home Health and Hospice Intake to lead and coordinate Hospice and Home Health operations, focusing on intake roles and delivering high-quality experiences for patients, families, and referral partners.

The role will oversee Hospice Intake for the East region with plans for future expansion to Home Health Intake, driving standardization, resource optimization, and performance metrics across Mercy Ministries.

Qualifications

• Bachelor's degree in business or related health care field.
• 3-5 years' experience in health operations.
• Leadership/management experience preferred.
• BLS certification within 90 days of hire.
• CHPN certification preferred.

Responsibilities

• Oversee Hospice Intake for the East region and lead strategic alignment of intake services.
• Plan expansion to Home Health Intake and standardize processes across communities.
• Drive resource optimization, monitor operational, quality, and service metrics to meet goals.
• Collaborate with leaders, physicians, referral sources, and caregivers to improve communication and workflows.
• Support caregiver engagement and development to sustain growth in post-acute care services.
• Serve as a key leader in integration and alignment of intake services across Mercy Ministries.

Skills

Leadership experience

Communication skills

Analytical skills

Self-starter

Education

Bachelor's degree in business or related health care field

Job description

Mercy is seeking a Manager for Home Health and Hospice Intake to lead and coordinate Hospice and Home Health operations, focusing on intake roles and delivering high-quality experiences for patients, families, and referral partners.

The role will oversee Hospice Intake for the East region with plans for future expansion to Home Health Intake, driving standardization, resource optimization, and performance metrics across Mercy Ministries.