Intake & Operations Manager — Hospice & Home Health

Mercy Co; Overland Park (KS); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Manager for Home Health and Hospice Intake to lead intake operations across Mercy Ministries, beginning with the East region and expanding to Home Health Intake later. The role focuses on standardizing processes, engaging caregivers, and optimizing resources to meet quality, productivity, and financial goals.

The ideal candidate will have a Bachelor’s in business or health care, 3–5 years in health operations, and prior leadership experience.

Qualifications

• Bachelor's degree in business or related health care field.
• 3-5 years' experience in health operations.
• Leadership/management experience preferred.

Responsibilities

• Lead and coordinate Hospice and Home Health operations across Mercy Ministries with focus on intake roles.
• Drive process standardization, support caregiver engagement and development.
• Monitor operational, quality, and service metrics to meet productivity/financial goals.
• Collaborate with leaders, physicians, referral sources, and caregivers to improve communication and workflows.

Skills

Health operations experience

Leadership/management experience

Strong analytical skills

Strong communication skills

Self-starter

Human relations & communications

Understanding of patient care process

Education

Bachelor's degree in business or related health care field

Job description

Mercy is seeking a Manager for Home Health and Hospice Intake to lead intake operations across Mercy Ministries, beginning with the East region and expanding to Home Health Intake later. The role focuses on standardizing processes, engaging caregivers, and optimizing resources to meet quality, productivity, and financial goals.

The ideal candidate will have a Bachelor’s in business or health care, 3–5 years in health operations, and prior leadership experience.