Intake Navigator - Healthcare Access & Onboarding

Brio Living Services; Saint Joseph (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Generous PTO

Paid holidays

Medical insurance

Daily pay

Tuition assistance

Job summary

Brio Living Services in St. Joseph, MI seeks an Intake Coordinator to support the PACE of Southwest Michigan intake process. You will coordinate initial screenings and assessments, schedule visits, and ensure a warm, informative first impression for prospective participants.

Duties include handling inquiries, conducting home screenings, entering participant data, coordinating referrals, and communicating with the Enrollment and Marketing Supervisor to support enrollment and care planning.

Qualifications

• Bachelor's degree in a relevant healthcare field.
• Active Michigan license/certification to practice in the State of Michigan.
• Two years' experience in home or community health.
• Valid Michigan driver's license and reliable transportation.

Responsibilities

• Support the enrollment team in achieving program growth.
• Responsible for all aspects of the intake process, including inquiry calls, information/referrals, phone screening and in-home assessments.
• Meets with prospective enrollees in their home.
• Completes the Level of Care/In-Home Care Assessment on potential participants.
• Coordinates referral-related activities prior to enrollment and communicates with the team.
• Transmits information to the State of Michigan and participates in Interdisciplinary Team meetings.
• Maintains participant information in databases and coordinates follow-up with referral sources.

Education

Bachelor's degree in a relevant healthcare field

Job description

Brio Living Services in St. Joseph, MI seeks an Intake Coordinator to support the PACE of Southwest Michigan intake process. You will coordinate initial screenings and assessments, schedule visits, and ensure a warm, informative first impression for prospective participants.

Duties include handling inquiries, conducting home screenings, entering participant data, coordinating referrals, and communicating with the Enrollment and Marketing Supervisor to support enrollment and care planning.