Behavioral Health Intake Navigator

Kaizen Lab Inc.; Durham (NC); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Professional development

Supportive work environment

Voluntary benefit options

Job summary

Pathways to Life Inc. is seeking an Intake Coordinator in Durham, NC to serve as the first contact for individuals seeking behavioral health services.

The role requires compassionate, organized, and detail-oriented handling of inquiries, data collection, and insurance verification. Responsibilities include conducting intake interviews, coordinating admissions with clinical staff, maintaining confidential records, and guiding clients through program services.

Qualifications

• Bachelor's degree in a Human Services field with 2+ years of full-time experience serving the population
• Bachelor's degree in a non-Human Services field with 4+ years of related full-time experience
• 2 years of experience in behavioral health, healthcare intake, customer service, case management, or administrative support preferred
• Experience with Medicaid eligibility verification, referrals, scheduling assessments, and coordination of care preferred

Responsibilities

• Answer incoming calls and respond to inquiries in a professional and timely manner
• Conduct intake interviews and collect required client information and documentation
• Verify insurance coverage and eligibility when applicable
• Schedule appointments and coordinate admissions with clinical staff
• Maintain accurate and confidential client records in the electronic health record (EHR) system
• Explain program services, policies, and procedures to prospective clients
• Follow up with referrals, clients, and community partners as needed
• Coordinate assessments and referrals to appropriate services
• Collaborate with Tailored Care Management, outpatient providers, and community partners to ensure continuity of care
• Ensure compliance with HIPAA and all applicable confidentiality requirements
• Assist with general administrative and front desk duties

Skills

Mental health knowledge

Communication skills

Multitasking

Organizational skills

EHR experience

Office/Workspace tools

Confidentiality

Medicaid experience

NC behavioral health familiarity

Managed care experience

Bilingual English/Spanish

Education

Bachelor's degree in Human Services field

Bachelor's degree in non-Human Services field

Job description

Pathways to Life Inc. is seeking an Intake Coordinator in Durham, NC to serve as the first contact for individuals seeking behavioral health services.

The role requires compassionate, organized, and detail-oriented handling of inquiries, data collection, and insurance verification. Responsibilities include conducting intake interviews, coordinating admissions with clinical staff, maintaining confidential records, and guiding clients through program services.