Intake Specialist, HomeBase (Staten Island)

CAMBA; New York (NY); On-site; USD 42,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

403(b) retirement plan with employer

Paid time off

Paid holidays

Job summary

CAMBA seeks an Intake Specialist to coordinate the intake process for households facing housing crises from its Stuyvesant Place site in Staten Island. You will assess risk, explain program eligibility, schedule referrals, and maintain current client resources.

The role requires strong writing and communication skills, plus four years of relevant experience and Proficiency in Microsoft Office. Full-time position with comprehensive benefits.

Qualifications

• High school diploma or GED required.
• Four years of relevant experience, preferably in a mid-sized organization.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong writing and communication skills for reports and client correspondence.
• Willingness to learn and adapt to program guidelines.

Responsibilities

• Coordinate the intake process with individuals and families facing housing crises.
• Assess homelessness risk based on established criteria and program guidelines.
• Explain the homelessness prevention program's services, eligibility requirements, and limitations.
• Schedule appointments, referrals, and provide information on resources.
• Ensure client resources are up-to-date and available in the reception area.
• Create and maintain client files, both hard copy and electronic.
• Perform data entry, filing, copying and faxing of documents.
• Collaborate with program staff to ensure coordinated service delivery.
• Stay informed about current housing trends, local resources, and guidelines.

Skills

Writing skills

Communication skills

Numerical concepts

Problem solving

Willingness to learn

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Who We Are:

CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 160 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 65,000 individuals and families each year at our 90 locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

HomeBase

provides case management and essential services to at-risk individuals and families to prevent homelessness. Individuals and families receive services that will help overcome problems with public benefits, housing, education, health care and other issues that could impede their ability to maintain stable households.

Position: Intake Specialist

Reports To

Assistant Director/Program Manager

Location

Stuyvesant Place, Staten Island, NY

What The Intake Specialist Does

• Coordinate the intake process with individuals and families facing housing crises. This includes reviewing eligibility documentation, gathering detailed information about their current situation, housing history, income, expenses, barriers to housing stability, and support systems.
• Assess the level of homelessness risk based on established criteria and program guidelines.
• Effectively communicate the homelessness prevention program's services, eligibility requirements, and limitations to potential clients.
• Schedule appointments, make referrals, and provide all individuals with information on community resources.
• Ensure that all client resources are up-to-date and available in the reception area.
• Perform periodic outreach activities to publicize the availability of services.
• Perform data entry, filing, copying and faxing of documents.
• Provide referrals to appropriate internal and external resources, such as emergency shelters, housing assistance programs, legal services, employment services, mental health services, and community-based organizations.
• Collaborate effectively with program staff, including Program Supervisors, case managers, case support workers and outreach workers, to ensure coordinated service delivery.
• Stay informed about current housing trends, local resources, and relevant guidelines related to homelessness prevention.
• Participate in regular team meetings, supervision sessions, and training opportunities to enhance skills and knowledge.
• Adhere to agency policies and procedures, ethical guidelines, and professional standards of conduct.
• Report to work daily with fully charged cell phone for multifactor authentication.
• Conduct home visits and inspections for any open HomeBase case; not limited to assigned cases only. Evaluate living conditions and/or conduct inspections as per DHS/DSS/HRA standards.
• Create and maintain client files, both hard copy and electronic.
• Assist with reception duties when necessary.
• Other duties as assigned.

What Are The Qualifications For The Position

Education, Licenses and/or Certifications Required

• High school diploma or G.E.D.

Minimum Experiences And Skills Required

• Four years of relevant experience, preferably in a mid-sized (250+ employees) organization.
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Strong writing skills, with the ability to draft assessments, service plans, progress notes, weekly reports, and general client-related correspondence.
• Good communication skills, with the ability to effectively present information and respond to questions from supervisors, clients, funders, other organizations, and the general public.
• Ability to apply basic mathematical concepts such as fractions, decimals and percentages to practical situations.
• Good problem-solving skills, with the ability to define problems, collect data, establish facts, and draw valid conclusions.
• Willingness to learn and adapt

Preferred Qualifications

• Proficiency in a language other than English (e.g. Haitian/Creole, French, Spanish, Russian, etc), preferred not required.
• Familiarity with HRA benefits, NYC housing programs, and community resources, preferred.,

Compensation

$42,000.00 - $44,000.00 annually

Status

Full-time (35 hours per week)

Benefits

CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.