Intake Specialist, HomeBase (Staten Island)

CAMBA Inc; New York (NY); Sur place; USD 42 000 - 44 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

403(b) retirement plan with employer"s

Paid time off (vacation, personal, and

Paid holidays

Résumé du poste

CAMBA is seeking an Intake Specialist to coordinate the intake process for individuals and families facing housing crises. You will assess eligibility, explain services, schedule referrals, and maintain client records.

Reporting to the Assistant Director/Program Manager, you will collaborate with program staff, participate in meetings, and stay informed on homelessness prevention guidelines to help New Yorkers access housing resources.

Qualifications

• High school diploma or GED required.
• Four years of relevant experience, preferably in a mid-sized organization.
• Strong writing skills for assessments, service plans, progress notes, and reports.
• Good communication skills to present information to supervisors, clients, funders, and the public.
• Ability to apply fractions, decimals, and percentages to practical situations.
• Strong problem-solving abilities to define problems, collect data, and draw conclusions.
• Willingness to learn and adapt.
• Proficiency in another language is a plus but not required.

Responsabilités

• Coordinate the intake process with individuals and families facing housing crises, gathering detailed information on their situation, housing history, income, and barriers.
• Assess homelessness risk based on program guidelines.
• Explain the homelessness prevention program’s services, eligibility, and limitations to potential clients.
• Schedule appointments, make referrals, and provide information on community resources.
• Maintain up-to-date client resources in reception areas and assist with outreach.
• Create and maintain client files (hard copy and electronic) and assist with reception duties.
• Collaborate with program staff to ensure coordinated service delivery.
• Stay informed about housing trends, local resources, and guidelines related to homelessness prevention.

Connaissances

Strong writing

Good communication

Math basics

Problem solving

Willingness to learn

Team collaboration

Formation

High school diploma or GED

Description du poste

Who We Are:CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 160 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 65,000 individuals and families each year at our 90 locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

HomeBase provides case management and essential services to at-risk individuals and families to prevent homelessness. Individuals and families receive services that will help overcome problems with public benefits, housing, education, health care and other issues that could impede their ability to maintain stable households.

Position: Intake Specialist

Reports To: Assistant Director/Program Manager

What The Intake Specialist Does :

• Coordinate the intake process with individuals and families facing housing crises. This includesreviewingeligibilitydocumentation, gathering detailed information about their current situation, housing history, income, expenses, barriers to housing stability, and support systems.
• Assess the level of homelessness risk based on established criteria and program guidelines.
• Effectively communicatethe homelessness prevention program’s services, eligibility requirements, and limitations to potential clients.
• Schedule appointments, make referrals, and provide all individuals with information on community resources.
• Ensure that all client resources are up-to-date and available inthe receptionarea.
• Perform periodic outreach activities to publicize the availability of services.
• Perform data entry, filing, copying and faxing of documents.
• Provide referrals to appropriate internal and external resources, such as emergency shelters, housing assistance programs, legalservices, employment services, mental health services, and community-based organizations.
• Collaborate effectively with program staff, including Program Supervisors, case managers, case support workers and outreach workers, to ensure coordinated service delivery.
• Stay informed about current housing trends, local resources, and relevantguidelinesrelated to homelessness prevention.
• Participate in regular team meetings, supervision sessions, and training opportunities to enhance skills and knowledge.
• Adhere to agency policies and procedures, ethical guidelines, and professional standards of conduct.
• Report to work daily with fullychargedcell phone for multifactor authentication.
• Conduct home visits and inspections for any open HomeBase case; not limited to assigned cases only. Evaluate living conditions and/or conduct inspections as per DHS/DSS/HRA standards.
• Create and maintain client files, both hard copy and electronic.
• Assist with reception duties when necessary.
• Other duties as assigned.

What are theQualifications for the Position:

Education, Licenses and/or Certifications Required:

• High school diploma or G.E.D.

Minimum Experiences and Skills Required:

• Fouryears of relevant experience, preferably in a mid-sized (250+ employees) organization.
• Strongwriting skills, with the ability to draft assessments, service plans, progress notes, weekly reports, and general client-related correspondence.
• Goodcommunication skills, with the ability to effectively present information and respond to questions from supervisors, clients, funders, other organizations, and thegeneral public.
• Ability to apply basic mathematical concepts such as fractions, decimals and percentages to practical situations.
• Goodproblem-solving skills, with the ability to define problems, collect data, establish facts, and draw valid conclusions.
• Willingness to learn and adapt

Preferred Qualifications:

• Proficiency in a language other than English (e.g. Haitian/Creole, French, Spanish, Russian, etc.), preferred not required.
• Familiarity with HRA benefits, NYC housing programs, and community resources, preferred.,

Compensation: $42,000.00 – $44,000.00 annually

Status: –Full-time (35 hours per week)

CAMBA offers a comprehensive benefits package including

Benefits

• health insurance
• dental insurance
• 403(b) retirement plan with employer match
• paid time off (vacation, personal, and sick time)
• paid holidays

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.

Help New Yorkers in need transform their lives

Each year, CAMBA reaches over 70,000 individuals and families, including over 11,000 youth. Without your support, we cannot continue to create and deliver our programs.