Intake & Front Desk Specialist - Crisis Support

The Salvation Army; Battle Creek (CO); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health Care Benefits

Pension contributions

Paid Time Off

Vacation accrual

Job summary

The Salvation Army is seeking an Intake Receptionist to support its mission by responding to requests for assistance, screening needs, prioritizing urgency, and mediating crises.

The role includes greeting guests, conducting screenings for in-kind and financial needs, providing program information and referrals, scheduling appointments, and maintaining records for reporting. Training and ongoing support are provided to help you grow in a community-focused environment.

Qualifications

• High school diploma or GED or equivalent experience
• Experience in a call center or front desk role preferred
• Bi-lingual English and Spanish preferred
• Experience working with low-income populations preferred
• One-year experience in social services desired

Responsibilities

• Greet guests in-person or by phone and provide excellent customer service
• Screen for in-kind and financial needs, determine priority and urgency
• Provide program information and referrals and schedule appointments
• Identify available resources and next steps to address needs
• Maintain records and data for reporting as requested
• Perform other duties as assigned

Skills

Communication skills

Customer service

Ethics & confidentiality

Cultural sensitivity

Microsoft Office

Team collaboration

Education

High school diploma or GED

Tools

Microsoft Office 365

Teams

SharePoint

Job description

The Salvation Army is seeking an Intake Receptionist to support its mission by responding to requests for assistance, screening needs, prioritizing urgency, and mediating crises.

The role includes greeting guests, conducting screenings for in-kind and financial needs, providing program information and referrals, scheduling appointments, and maintaining records for reporting. Training and ongoing support are provided to help you grow in a community-focused environment.