Intake & Billing Coordinator, Family Services

Children & Families of Iowa; Osceola (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

Children & Families of Iowa is seeking an Intake Operations & Billing Specialist to support a large, multi-county program across Iowa. You will coordinate intake, manage data and billing documentation, and communicate with internal teams and partners to ensure timely referrals and accurate records.

The role emphasizes compliance with contract standards, quality improvement, and ongoing professional development. Occasional travel within the state may be required.

Qualifications

• Requires an associate degree with at least two years of relevant experience.
• Bachelor’s degree in a human services-related field preferred.
• Experience in data management, billing, or program coordination preferred.
• Experience with quality improvement, accreditation, or licensing processes preferred.

Responsibilities

• Coordinate intake and case assignment ensuring compliance with state standards and contract requirements.
• Manage referrals, process and assign cases within required timeframes.
• Maintain intake communication channels (phone and email) with responsiveness including occasional after-hours as needed.
• Support billing and data management by ensuring accurate documentation and authorizations.

Skills

Attention to detail

Organizational skills

Time management

Communication

Data systems & reporting

Problem-solving

Education

Associate degree

Bachelor’s degree in human services

Tools

PIMSY

Jarvis

Job description

Children & Families of Iowa is seeking an Intake Operations & Billing Specialist to support a large, multi-county program across Iowa. You will coordinate intake, manage data and billing documentation, and communicate with internal teams and partners to ensure timely referrals and accurate records.

The role emphasizes compliance with contract standards, quality improvement, and ongoing professional development. Occasional travel within the state may be required.