Intake Specialist

Community-; Iowa City (IA); Sur place; USD 19 000 - 28 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

IPERS retirement benefit

Optional 401K

Employee Assistance Program

Generous PTO (20 days accrued in your

Résumé du poste

Community and Family Resources in Iowa City is seeking a friendly Intake Specialist to manage front-desk duties, greet clients, collect information, and verify insurance eligibility. You will handle data entry, answer phones, and gather financial information to ensure complete records.

The role requires an Associates degree or equivalent experience and offers full-time hours in a busy behavioral health environment with comprehensive benefits.

Qualifications

• Associates degree or demonstrated equivalent experience required

Responsabilités

• Conduct a brief client interview at first appointment to collect all required client information
• Complete paperwork including release forms, fee agreements, billing arrangements
• Verify insurance eligibility including benefits coverage and effective dates
• Greet visitors and direct to appropriate location
• Provide customer service by answering client inquiries and providing direction as needed
• Associates degree or demonstrated equivalent experience required

Connaissances

Customer service

Phone etiquette

Data entry

Formation

Associates degree or demonstrated equivalent experience

Outils

MS Office

Description du poste

Are you someone who is friendly, organized, and thrives in a fast-paced environment? If so, we may have a great opportunity for you! At Community and Family Resources, we serve clients seeking treatment for a variety of behavioral health concerns. Our front desk staff are the first smiling faces our clients see, and they have a direct impact on the client experience from the moment someone walks through the door.

We are currently seeking an Intake Specialist in our Iowa City location. The person in this role is responsible for administrative tasks including greeting and checking in clients, answering phones, data entry, and more. You will also be in charge of gathering client financial information to ensure we have all pertinent information on file.

Key Duties and Responsibilities

• Conduct a brief client interview at first appointment to collect all required client information
• Complete paperwork including release forms, fee agreements, billing arrangements
• Verify insurance eligibility including benefits coverage and effective dates
• Greet visitors and direct to appropriate location
• Provide customer service by answering client inquiries and providing direction as needed
• Associates degree or demonstrated equivalent experience required

Education/Experience

• Associates degree or demonstrated equivalent experience required

Schedule

• Type: Full-Time
• Hours:
  • Mon 8:45a-5:15p
  • Tues 9:45a-6:15p
  • Wed 8:45a-5:15p
  • Thurs 9:45a-6:15p
  • Fri 8:00a-4:30p

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• IPERS retirement benefit
• Optional 401K
• Employee Assistance Program
• Generous PTO (20 days accrued in your first year)
• 9 paid holidays
• Paid trainings and CEU opportunities
• Public Student Loan Forgiveness employer
• Tuition reimbursement
• Various discounts including tuition fees at partner schools, travel, cell phone plans, and more!

Equal Opportunity Employer:

Community and Family Resources is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.