Intake & Front Desk Specialist – Behavioral Health

Freedomctr; Mount Vernon (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

Paid holidays

Health insurance

Dental insurance

Vision insurance

403(b) plan

Job summary

Alcohol and Drug Freedom Center of Knox County is seeking a full-time Receptionist to provide administrative support in a clinic-based setting in Mount Vernon, Ohio. The role involves greeting clients, completing intake, checking in appointments, verifying Medicaid eligibility, and maintaining electronic health records.

The position reports to the Administrative Director and operates between 8:00am and 6:00pm.

Qualifications

• Must have high school diploma or equivalent.
• Excellent organizational and communication skills are required.
• General computer and office-equipment knowledge is needed.
• Maintain confidentiality of clients and staff.
• Treat clients and staff with respect.
• At least 1–2 years of receptionist experience is preferred.
• Healthcare setting experience and familiarity with medical records, billing and coding are beneficial.

Responsibilities

• Greet clients, check them in for appointments, and review account status.
• Complete intake process for new clients and schedule with the appropriate counselor.
• Assist with intake paperwork and explain the intake process and fee plan.
• Verify Medicaid eligibility when applicable.
• Enter client demographic data into the electronic health record.
• Provide appointment-reminder calls to clients.
• Answer and screen all incoming calls and maintain the agency schedule.
• Assist with external correspondence including fax and mailings.

Skills

Organizational skills

Communication skills

Confidentiality

Respectful demeanor

Attention to detail

Education

High school diploma or equivalent

Tools

Electronic health record system

Job description

Alcohol and Drug Freedom Center of Knox County is seeking a full-time Receptionist to provide administrative support in a clinic-based setting in Mount Vernon, Ohio. The role involves greeting clients, completing intake, checking in appointments, verifying Medicaid eligibility, and maintaining electronic health records.

The position reports to the Administrative Director and operates between 8:00am and 6:00pm.