Receptionist

Freedomctr; Mount Vernon (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

Paid holidays

Health insurance

Dental insurance

Vision insurance

403(b) plan

Job summary

Alcohol and Drug Freedom Center of Knox County is seeking a full-time Receptionist to provide administrative support in a clinic-based setting in Mount Vernon, Ohio. The role involves greeting clients, completing intake, checking in appointments, verifying Medicaid eligibility, and maintaining electronic health records.

The position reports to the Administrative Director and operates between 8:00am and 6:00pm.

Qualifications

• Must have high school diploma or equivalent.
• Excellent organizational and communication skills are required.
• General computer and office-equipment knowledge is needed.
• Maintain confidentiality of clients and staff.
• Treat clients and staff with respect.
• At least 1–2 years of receptionist experience is preferred.
• Healthcare setting experience and familiarity with medical records, billing and coding are beneficial.

Responsibilities

• Greet clients, check them in for appointments, and review account status.
• Complete intake process for new clients and schedule with the appropriate counselor.
• Assist with intake paperwork and explain the intake process and fee plan.
• Verify Medicaid eligibility when applicable.
• Enter client demographic data into the electronic health record.
• Provide appointment-reminder calls to clients.
• Answer and screen all incoming calls and maintain the agency schedule.
• Assist with external correspondence including fax and mailings.

Skills

Organizational skills

Communication skills

Confidentiality

Respectful demeanor

Attention to detail

Education

High school diploma or equivalent

Tools

Electronic health record system

Job description

Alcohol and Drug Freedom Center of Knox County is seeking a full-time Receptionist to provide administrative support services for our organization. This office-based position accommodates a work schedule between the business hours of 8:00am - 6:00pm and reports directly to the Administrative Director. This position provides a comprehensive benefits package, including:

• A generous PTO package,
• Paid holidays,
• Health/Dental/Vision insurance,
• 403(b)-retirement plan with employer contribution.

Based in Mount Vernon, Ohio, The Freedom Center is a non-profit community behavioral health center that has been providing quality behavioral healthcare to adults and adolescents for more than 46 years and seeks to make a positive difference in the lives of individuals living with mental health issues and substance use disorders. We offer our staff an environment where ideas and contributions are recognized and valued. Our team members are provided a range of growth opportunities, comprehensive benefits, career resources, celebratory acknowledgments, and the chance to give back to the population we serve. Whether you work with us clinically or non-clinically, you can feel the passion and sense of pride around you. Our team members come from different backgrounds and bring together a variety of expertise.

As the Receptionist, you will be uniquely situated to support not only our staff, but our clients as well. When working with our clients, you greet them upon arrival, check them in for their appointments, and review their account status with them. When new clients arrive, the Receptionist will complete an intake process with them, recording all necessary information and scheduling the client with an appropriate counselor. This process also includes assisting the new client with their paperwork and explaining the intake process and fee plan. Additionally, the Receptionist will:

• Verify Medicaid eligibility when applicable.
• Accurately enter client demographic data into electronic client record.
• Scan documents to client's electronic health record.
• Provide appointment-reminder calls to clients.

In addition to providing confidential and courteous support to our clients, the Receptionist aids the agency staff by answering and screening all incoming calls, maintaining the agency schedule, and assisting with external correspondence including fax and mailings.

To be qualified for this position, you must have a high school diploma or equivalent.

A successful applicant will:

• Have excellent organizational and communication skills.
• Have general computer and office-equipment knowledge.
• Maintain confidentiality of our clients.
• Treat our clients and staff with respect.
• Have at least 1-2 years of demonstrated receptionist experience.

Experience in a healthcare setting and with medical records, medical billing, and medical coding are preferred.

The Freedom Center is an equal opportunity employer. The agency does not discriminate in its employment decisions against individuals on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, disability, age, marital status, family/parental status, income, political beliefs, or any other characteristic protected by federal, state or local law.

For questions about the Receptionist position or Alcohol and Drug Freedom Center, please contact [e-mail].