Patient Experience & Scheduling Specialist

Anew Behavioral Health; Circleville (OH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical Benefits

Paid Time Off

Paid Holiday

Job summary

Anew Behavioral Health is hiring a Receptionist to coordinate scheduling and deliver excellent customer service. You will answer phones, verify insurance, collect co-pays, and greet clients at check-in.

The role requires strong communication and MS Office proficiency, with experience in EHR systems and HIPAA compliance. Full-time, on-site position in Circleville, Ohio with standard business hours.

Qualifications

• Excellent interpersonal and written/verbal communication.
• Experience with appointment scheduling and front-desk duties.
• Understanding of HIPAA compliance and privacy rules.

Responsibilities

• Greets clients and notifies providers of arrival.
• Checks in clients and scans paperwork to the EHR.
• Verifies insurance and collects co-pays at check-in.
• Schedules intake appointments and explains required documents.
• Guides clients to spaces and provides patient rights and privacy info.
• Answers calls about appointments, services, and information.
• Updates systems with changes to client information.
• Schedules follow-up appointments and processes post-visit surveys.
• Collaborates with billing to resolve insurance issues impacting treatment.
• Gathers information to assist billing and coding denials.
• Maintains professional relationships with clients and vendors.

Skills

Interpersonal skills

MS Office

HIPAA compliance

Customer service

Education

High school diploma

Associate's degree preferred

Tools

MS Office

EHR platforms

Job description

Anew Behavioral Health is hiring a Receptionist to coordinate scheduling and deliver excellent customer service. You will answer phones, verify insurance, collect co-pays, and greet clients at check-in.

The role requires strong communication and MS Office proficiency, with experience in EHR systems and HIPAA compliance. Full-time, on-site position in Circleville, Ohio with standard business hours.