Intake & Enrollment Specialist — Flexible Schedule

SER Metro Detroit; Highland Park (MI); On-site; USD 19,000 - 21,000; Full time

Job summary

SERCO-MI is seeking an Intake Specialist to support PATH participants in Highland Park, MI. The role involves guiding orientation, collecting documents, and maintaining accurate participant records at the Highland Park AJC site.

The position requires a High School Diploma or GED (Associate Degree preferred), 3 years of customer service experience, and strong communication skills. A flexible schedule and Michigan driver’s license are needed.

Qualifications

• High School Diploma or GED required; Associate Degree or related experience preferred.
• Three years of customer service experience.
• Knowledge of AJC services and programs.
• Knowledge of office equipment and basic data tracking systems.
• Ability to interact positively with customers and input data accurately.
• Strong written and verbal communication skills.
• Flexible schedule and valid Michigan driver’s license required.

Responsibilities

• Facilitates intake/orientation and explains program requirements.
• Collects and verifies required documents promptly.
• Completes follow-up and reminders for documentation.
• Maintains participant records and inputs data into reporting systems.
• Uses office equipment to prepare memos, reports, and materials.
• Maintains organized filing and supports team as needed.

Skills

Customer service experience

Communication skills

Data entry

Office software

Education

High School Diploma or GED

Associate Degree

Tools

MS Office

Job description

SERCO-MI is seeking an Intake Specialist to support PATH participants in Highland Park, MI. The role involves guiding orientation, collecting documents, and maintaining accurate participant records at the Highland Park AJC site.

The position requires a High School Diploma or GED (Associate Degree preferred), 3 years of customer service experience, and strong communication skills. A flexible schedule and Michigan driver’s license are needed.