Intake Specialist (Part-Time)

SER Metro-Detroit; Highland Park (MI); On-site; USD 19,000 - 25,000; Part time

Job summary

SER Metro-Detroit seeks an Intake Specialist at the Highland Park AJC. The role supports PATH participants with orientation and enrollment, maintains records, and inputs data into tracking systems. Hours are part-time with a focus on accurate document handling and customer service.

The position requires a high school diploma or GED, 3+ years of customer service, and reliable transportation. Filing, data entry, and office tasks are routine components of the job.

Qualifications

• Requires a high school diploma or GED; associate degree or related experience preferred.
• Minimum of three years of customer service experience.
• General knowledge of AJC services and programs.
• Knowledge of office equipment and data entry.
• Excellent written and verbal communication skills.
• Must be willing to work a flexible schedule and have reliable transportation.

Responsibilities

• Facilitates intake/orientation and explains program requirements.
• Collects and processes required documents accurately and promptly.
• Performs follow-ups and reminders for documentation.
• Maintains participant records and inputs data in reporting systems.
• Provides office support and maintains filing systems; assists staff as needed.

Skills

Customer service

Data entry

Verbal communication

Written communication

Flexible schedule

Driver's license

Education

High School Diploma or GED

Associate degree or related experience

Tools

Office equipment

Personal computer / MS Office

Job description

JOB TITLE: Intake Specialist

DIVISION: Adult Services

DEPARTMENT: SEMCA PATH

LOCATION: Highland Park American Job Center (AJC) 144 E. Manchester St., Highland Park, MI 48203

REPORTS TO: Program Manager

FLSA STATUS: Non-Exempt/Hourly

CLASSIFICATION: Part-time Regular

APPROVED DATE: 5/30/2024

JOB SUMMARY: Responsible for assisting PATH participants with all aspects of the orientation and enrollment process within the Highland Park American Job Center (AJC). Also, collects, updates, and maintains participants' records, enters data, and performs other office support tasks.

Essential Duties & Responsibilities

• Facilitates intake/orientation, explaining AEP/PATH program requirements and expectations.
• Assists with documentation including collecting required completed documents accurately and expeditiously.
• Completes follow-up and provides reminders of required documentation and information.
• Maintains detailed participant records in compliance with policies and procedures; Prepares and maintains current and accurate accounting of customer participation.
• Shows interest and concern for all customers, treating them with respect and care.
• Uses personal computer or laptop to input data into automated reporting and tracking systems.
• Assists other program staff with various office support functions. Operates fax, copier and telephone system. Types memos, reports, and other materials.
• Maintains organized and efficient filing system.
• Contributes to the team effort by performing other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None

Job Qualifications

• High School Diploma or GED certificate required. Associate Degree or a combination of education and related experience preferred.
• Three years of customer service experience.
• General knowledge of AJC services and programs.
• Knowledge of relevant office equipment.
• Ability to interact with customers in a positive and productive manner.
• Ability to input basic data into personal computer.
• Ability to prepare routine reports, file records correctly, and type materials as requested.
• Ability to effectively read and interpret written procedures.
• Knowledge of or ability to learn data tracking and management information systems.
• Excellent written and verbal communications skills.
• Must be willing to work a flexible schedule.
• Must possess a valid Michigan driver's license and have access to reliable transportation.

PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand, walk, sit for extended periods of time, and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard, and other office equipment. Must be able to lift a minimum of 10 pounds.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. -This job operates in a normal school environment with a noise level, which is at times, moderately loud with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Equal Opportunity Employer

This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

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