Program Support Specialist/Facilitator (Part-Time)

Ser Metro; Highland Park (MI); On-site; USD 22,041 - 24,796; Part time

Job summary

SERCO in Highland Park, MI is seeking a Part-Time PATH Program Assistant to support career coaching, enroll new participants, and coordinate supportive services for the PATH program.

You will perform enrollment, manage payments, and conduct follow-up with participants to ensure stable employment, while maintaining records and assisting with workshop delivery.

Qualifications

• High school diploma or GED is required.
• One to two years of clerical/customer service experience preferred.
• Strong computer skills with word processing and spreadsheets.

Responsibilities

• Completes enrollment and screens applicants for eligibility for PATH program.
• Processes supportive service payments and distributes checks for PATH participants.
• Provides monthly follow-up with participants for up to one year after placement.
• Enter follow-up data into the case management database and generate reports.
• Communicates with employers, training providers, and staff about participant status.
• Maintains program database and records; prepares related documents and reports.
• Performs receptionist duties and supports team efforts as needed.
• Develops and facilitates career development workshops and life skills Curriculum.

Skills

Clerical skills

Customer service

Communication skills

Bilingual EN/ES or EN/AR preferred

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part-Time Hourly 144 E. Manchester St. Highland Park, MI, US

5 days ago Requisition ID: 1378

Salary Range: $16.00 To $18.00 Hourly

DIVISION:Adult Services

DEPARTMENT:SEMCA HP AJC (PATH)

LOCATION:Highland Park American Job Center (144 E. Manchester St., Highland Park, MI 48203)

REPORTS TO:Center Manager AJC Program Services

FLSA STATUS:Non-Exempt/Hourly

CLASSIFICATION:Part-Time Regular (Working up to 29 hours/week)

APPROVED DATE:7/28/2026

JOB SUMMARY

Provides support to career coach, facilitates workshops, conducts intake/enrollment of new program participants, coordinates supportive services process and performs placement follow-up duties for the PATH Program.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Completes the initial enrollment process and refers/schedules applicants for case management; determines preliminary eligibility of individual to participate in SERCO programs and refers ineligible candidates to other agencies as appropriate.
• Processes all supportive service payments including receiving and tracking attendance, completing and submitting transmittals, and collecting and distributing checks for PATH participants.
• Provides follow-up services after job placement at intervals of once a month for a period of one year for each assigned participant to ensure stable employment. Documents efforts and outcomes in participant file.
• Completes relevant customer employment data verified during the follow-up process and documents accordingly. Enters follow-up data into the case management database and submits reports as required.
• Communicates with employers, training providers, contractors and staff regarding training and employment status of customers.
• Completes and submits monthly job retention follow-up report to supervisor.
• Maintains an accurate and up-to-date program database; generates placement and supportive services related documents and reports and submits as required.
• Maintains an accurate record (file) system for each program participant.
• Types letters, reports, forms and other copy material as determined necessary.
• Performs the duties of Receptionist as needed.
• Contributes to the team effort by performing other duties as assigned.
• Designs and facilitates career development and life skills workshops including self-assessment, goal setting, workplace conduct and appearance, resume writing, job search strategies, networking, interviewing, negotiations, conflict management and effective communication.
• Modifies curriculum and materials as required to meet individual and program needs.
• Develops and maintains a working relationship with staff to assure that concerns/barriers to successful program completion is addressed and resolved appropriately.
• Reports matters of concern to supervisor.
• Contributes to the team effort by performing other duties as assigned.

SUPERVISORY RESPONSIBILITIES

None

JOB QUALIFICATIONS

• High school diploma or equivalent (GED).
• One to two years of clerical and/or customer service experience.
• Computer skills necessary to utilize word processing and spreadsheet software applications.
• Excellent communication and interpersonal skills necessary to provide courteous and accurate information to incoming callers and walk-in guests.
• Mental ability to handle pressures related to performing multiple tasks requiring concentration and attention to detail with frequent disruptions due to people and/or telephone calls.
• Bilingual language skills in English/Spanish or English/Arabic is preferred.
• Physical ability to occasionally sit at a computer terminal for extended periods of time when entering data information.
• Must have a valid Michigan driver license. Incumbent must also have reliable mean of transportation to travel to various locations outside of the office.

PHYSICAL REQUIREMENTS

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand, walk, sit for extended periods of time, and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard, and other office equipment. Must be able to lift a minimum of 10 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job operates in a normal office environment with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Equal Opportunity Employer

This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.