Intake Specialist

SER Metro Detroit; Highland Park (MI); On-site; USD 19,000 - 21,000; Full time

Job summary

SERCO-MI is seeking an Intake Specialist to support PATH participants in Highland Park, MI. The role involves guiding orientation, collecting documents, and maintaining accurate participant records at the Highland Park AJC site.

The position requires a High School Diploma or GED (Associate Degree preferred), 3 years of customer service experience, and strong communication skills. A flexible schedule and Michigan driver’s license are needed.

Qualifications

• High School Diploma or GED required; Associate Degree or related experience preferred.
• Three years of customer service experience.
• Knowledge of AJC services and programs.
• Knowledge of office equipment and basic data tracking systems.
• Ability to interact positively with customers and input data accurately.
• Strong written and verbal communication skills.
• Flexible schedule and valid Michigan driver’s license required.

Responsibilities

• Facilitates intake/orientation and explains program requirements.
• Collects and verifies required documents promptly.
• Completes follow-up and reminders for documentation.
• Maintains participant records and inputs data into reporting systems.
• Uses office equipment to prepare memos, reports, and materials.
• Maintains organized filing and supports team as needed.

Skills

Customer service experience

Communication skills

Data entry

Office software

Education

High School Diploma or GED

Associate Degree

Tools

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Intake Specialist

SERCO-MI Full-Time Hourly 144 E. Manchester St. Highland Park, MI, US

Salary Range: $14.00 To $15.00 Hourly

JOB TITLE:Intake Specialist

DIVISION:Adult Services

DEPARTMENT:SEMCA PATH

LOCATION:Highland Park American Job Center (AJC) 144 E. Manchester St., Highland Park, MI 48203

REPORTS TO:Center Manager AJC Program Services

FLSA STATUS:Non-Exempt/Hourly

APPROVED DATE:11/10/2026

JOB SUMMARY:Responsible for assisting PATH participants with all aspects of the orientation and enrollment process within the Highland Park American Job Center (AJC). Also, collects, updates, and maintains participants' records, enters data, and performs other office support tasks.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Facilitates intake/orientation, explaining AEP/PATH program requirements and expectations.
• Assists with documentation including collecting required completed documents accurately and expeditiously.
• Completes follow-up and provides reminders of required documentation and information.
• Maintains detailed participant records in compliance with policies and procedures; Prepares and maintains current and accurate accounting of customer participation.
• Shows interest and concern for all customers, treating them with respect and care.
• Uses personal computer or laptop to input data into automated reporting and tracking systems.
• Assists other program staff with various office support functions. Operates fax, copier and telephone system. Types memos, reports, and other materials.
• Maintains organized and efficient filing system.
• Contributes to the team effort by performing other duties as assigned.

SUPERVISORY RESPONSIBILITIES:None

JOB QUALIFICATIONS:

• High School Diploma or GED certificate required. Associate Degree or a combination of education and related experience preferred.
• Three years of customer service experience.
• General knowledge of AJC services and programs.
• Knowledge of relevant office equipment.
• Ability to interact with customers in a positive and productive manner.
• Ability to input basic data into personal computer.
• Ability to prepare routine reports, file records correctly, and type materials as requested.
• Ability to effectively read and interpret written procedures.
• Knowledge of or ability to learn data tracking and management information systems.
• Excellent written and verbal communications skills.
• Must be willing to work a flexible schedule.
• Must possess a valid Michigan driver's license and have access to reliable transportation.

PHYSICAL DEMANDS:The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand, walk, sit for extended periods of time, and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard, and other office equipment. Must be able to lift a minimum of 10 pounds.

WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. -This job operates in a normal school environment with a noise level, which is at times, moderately loud with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Equal Opportunity Employer

This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.