Enrollment & Intake Specialist

SER Metro-Detroit; Highland Park (MI); On-site; USD 19,000 - 25,000; Part time

Job summary

SER Metro-Detroit seeks an Intake Specialist at the Highland Park AJC. The role supports PATH participants with orientation and enrollment, maintains records, and inputs data into tracking systems. Hours are part-time with a focus on accurate document handling and customer service.

The position requires a high school diploma or GED, 3+ years of customer service, and reliable transportation. Filing, data entry, and office tasks are routine components of the job.

Qualifications

• Requires a high school diploma or GED; associate degree or related experience preferred.
• Minimum of three years of customer service experience.
• General knowledge of AJC services and programs.
• Knowledge of office equipment and data entry.
• Excellent written and verbal communication skills.
• Must be willing to work a flexible schedule and have reliable transportation.

Responsibilities

• Facilitates intake/orientation and explains program requirements.
• Collects and processes required documents accurately and promptly.
• Performs follow-ups and reminders for documentation.
• Maintains participant records and inputs data in reporting systems.
• Provides office support and maintains filing systems; assists staff as needed.

Skills

Customer service

Data entry

Verbal communication

Written communication

Flexible schedule

Driver's license

Education

High School Diploma or GED

Associate degree or related experience

Tools

Office equipment

Personal computer / MS Office

Job description

SER Metro-Detroit seeks an Intake Specialist at the Highland Park AJC. The role supports PATH participants with orientation and enrollment, maintains records, and inputs data into tracking systems. Hours are part-time with a focus on accurate document handling and customer service.

The position requires a high school diploma or GED, 3+ years of customer service, and reliable transportation. Filing, data entry, and office tasks are routine components of the job.