Intake & Dispatch Specialist – Customer Care & Scheduling

SERVPRO Team Cuthbertson; Tennessee; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Paid vacation and holidays

401(k)

Health insurance

Job summary

SERVPRO Team Cuthbertson is seeking an Intake/Dispatch Coordinator in Tennessee to manage communications between customers and the operations team. You will handle lead calls, scheduling, and job referrals with accuracy, while delivering friendly, professional service.

The role emphasizes organized, detail‑oriented office work, problem solving, and collaboration with stakeholders to keep projects on track and ensure high levels of customer satisfaction.

Qualifications

• High school diploma or GED required.
• Experience with receptionist or administrative support in an office environment.
• Superb customer service, verbal and written communication skills.
• Working knowledge of current business software technologies.
• Ability to successfully complete a background check, drug screen, and clean driving record.

Responsibilities

• Receive and enter lead calls and job referrals into electronic systems with accuracy and completeness.
• Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly and professional demeanor when interacting with customers.
• Handle general phone calls and greet visitors to the office, providing a positive and welcoming experience.
• Dispatch and track lead calls and job referrals to appropriate operational teams with timely response and resolution.
• Collaborate with teams to coordinate production and on-call schedule.

Skills

Customer service

Verbal communication

Written communication

Administrative support

Receptionist experience

Education

High school diploma or GED

Associate’s or bachelor’s degree preferred

Tools

Office software (MS Office)

Job description

SERVPRO Team Cuthbertson is seeking an Intake/Dispatch Coordinator in Tennessee to manage communications between customers and the operations team. You will handle lead calls, scheduling, and job referrals with accuracy, while delivering friendly, professional service.

The role emphasizes organized, detail‑oriented office work, problem solving, and collaboration with stakeholders to keep projects on track and ensure high levels of customer satisfaction.