Intake/Dispatch Coordinator

SERVPRO Team Cuthbertson; Tennessee; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Paid vacation and holidays

401(k)

Health insurance

Job summary

SERVPRO Team Cuthbertson is seeking an Intake/Dispatch Coordinator in Tennessee to manage communications between customers and the operations team. You will handle lead calls, scheduling, and job referrals with accuracy, while delivering friendly, professional service.

The role emphasizes organized, detail‑oriented office work, problem solving, and collaboration with stakeholders to keep projects on track and ensure high levels of customer satisfaction.

Qualifications

• High school diploma or GED required.
• Experience with receptionist or administrative support in an office environment.
• Superb customer service, verbal and written communication skills.
• Working knowledge of current business software technologies.
• Ability to successfully complete a background check, drug screen, and clean driving record.

Responsibilities

• Receive and enter lead calls and job referrals into electronic systems with accuracy and completeness.
• Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly and professional demeanor when interacting with customers.
• Handle general phone calls and greet visitors to the office, providing a positive and welcoming experience.
• Dispatch and track lead calls and job referrals to appropriate operational teams with timely response and resolution.
• Collaborate with teams to coordinate production and on-call schedule.

Skills

Customer service

Verbal communication

Written communication

Administrative support

Receptionist experience

Education

High school diploma or GED

Associate’s or bachelor’s degree preferred

Tools

Office software (MS Office)

Job description

The Intake/Dispatch Coordinator plays a key role in our operations, providing seamless communication between customers and operational teams. This position performs various administrative tasks related to customer calls, job management, scheduling, and customer satisfaction. Additionally, the Intake/Dispatch Coordinator is responsible for maintaining a high level of customer service and assisting with general office duties.

Are you a proactive professional who thrives in a dynamic, fast-paced environment? Do you have a passion for driving efficiency, supporting teams, and delivering exceptional customer experiences?

Join SERVPRO Team Cuthbertson as an Intake/Dispatch Coordinator where you’ll provide seamless communication between customers and operational teams.

In this role, you will collaborate closely with key stakeholders for seamless project execution, achieve key objectives, and maintain high levels of customer satisfaction. We are seeking an organized and detail-oriented office staff who excels in communication and problem-solving. If you are passionate about fostering a productive work environment and driving team success, this is the ideal opportunity for you.

Key Responsibilities

• Receive and enter lead calls and job referrals into electronic systems with accuracy and completeness.
• Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly and professional demeanor when interacting with customers.
• Handle general phone calls and greet visitors to the office, providing a positive and welcoming experience.
• Dispatch and track lead calls and job referrals to appropriate operational teams with timely response and resolution.
• Collaborate with teams to coordinate production and on-call schedule.

Qualifications

• High school diploma or GED required. Associate’s or bachelor’s degree in a related field is preferred.
• Experience with receptionist or administrative support in an office environment.
• Superb customer service, verbal and written communication skills.
• Working knowledge of current business software technologies is required.
• Ability to successfully complete a background check, drug screen, and clean driving record; subject to applicable law.

What We Offer

• Competitive compensation.
• Promotion opportunities through defined learning paths, training, and professional development.
• Paid vacation and sick time and 9 paid holidays.
• 401(k).
• Medical, dental, vision and workplace insurance benefits.

About Us

Founded in 2008 by Jeff and Jessica Cuthbertson in Chattanooga, TN, SERVPRO Team Cuthbertson has quickly become a leading force in the restoration industry. Since our inception, we've expanded our footprint beyond Chattanooga, with successful franchise locations in Knoxville, TN, and throughout Orlando and Central Florida. With 16 franchise locations currently operating, we are proud to be among the largest franchise operators in the Southeast.

Our Mission: To restore property and peace of mind to our customers - while providing value to our clients, creating opportunities for our employees, and contributing to our communities. We strive to be the premier restoration company in our markets.

Our Commitment: Driven by a passion for excellence, we deliver top-quality services in every project. Our dynamic and inclusive company culture is built on mutual respect, collaboration, and empowerment. We recognize that our employees are the cornerstone of our success and are dedicated to their ongoing development through continuous training and improvement.

More Than Restoration: At SERVPRO Team Cuthbertson, we're committed to restoring lives and building lasting relationships. Our compassionate approach goes beyond property damage, providing support and guidance to our clients during challenging times.

Join Us: As we continue to grow, learn, and serve, we invite you to join us on our journey. Together, we can make a difference in the lives of those we serve, with unwavering dedication and integrity.