Intake Coordinator - In Office

Pennant; Concord (CA); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, vision, life, and long

Job summary

Muir Home Health in the East Bay, CA is seeking an experienced Scheduling/Intake Coordinator to join our team. This 100% in-office position offers strong compensation and comprehensive benefits.

You will manage patient intake, data entry, verify insurance, obtain authorizations, and run daily stand-up meetings. You will coordinate clinician scheduling in Home Care Home Base and align staff with patient needs.

Responsibilities

• Direct and manage all daily patient referral, intake, and scheduling operations.
• Ensure compliance with state, federal, Medicare, and Joint Commission requirements related to intake, scheduling, and service delivery.
• Coordinate seamless patient transitions to home care by overseeing patient intake, education, plan of care initiation, and collaboration with multiple service providers.
• Verify insurance coverage, obtain authorizations, and support maximum third-party reimbursement, including negotiating service pricing within established guidelines.
• Maintain accurate data on staff demographics, skill sets, availability, and productivity to align patient needs with resources.
• Serve as the primary point of contact for inbound calls from patients, families, staff, and referral sources.
• Establish and maintain relationships with referral sources, patients, families, clinical staff, contract staff, and internal teams.
• Facilitate daily intake or staffing stand-up meetings and support leadership with workflow prioritization.
• Accurately complete and manage scheduling-related workflows, including new referrals, missed visits, and staffing changes.
• Assist staffing with new patient referrals and identifying needs for additional staff resources.

Job description

THIS POSITION IS 100% IN OFFICE!!!

At Muir Home Health , we believe that home healthcare is more than just a service - it's a commitment to enhancing the quality of life of every individual we serve. Nestled in the heart of the vibrant East Bay area of California, we are on a mission to revolutionize the way home health is perceived and delivered.

Muir Home Health is growing and looking for an experienced and compassionate Scheduling/Intake Coordinator to join our team!

As a scheduling/intake coordinator with Muir Home Health, you will have the opportunity to advance your career while receiving strong compensation and excellent benefits.

BENEFITS

• Competitive compensation
• Health, dental, vision, life, and disability insurance
• 401(k) plan with generous company match
• Critical illness benefit
• Paid time off
• Employee assistance program

Pay Range: $24.00 - $34.00/hr

Job Type: Full Time

JOB SUMMARY

The Intake Coordinator/Scheduler is responsible for managing all aspects of the patient intake and staffing processes to support the operations of the Home Health Agency. This role serves as a central point of coordination, communicating directly with patients, families, referral sources, and internal staff to ensure seamless delivery of services.

Key responsibilities include overseeing patient intake, performing data entry, verifying insurance and obtaining authorizations, and facilitating daily intake stand-up meetings. The coordinator also manages clinician scheduling and workflow completion in Home Care Home Base, ensuring accurate alignment of patient needs with staff availability.

This position requires building and maintaining positive relationships with patients, families, clinical field staff, contract staff, and referral sources, while proactively responding to inquiries, resolving concerns, and maintaining accurate information to support efficient coordination of patient care services.

DUTIES AND RESPSONSIBILITY

• Direct and manage all daily patient referral, intake, and scheduling operations, including oversight of intake policies, procedures, and workflow efficiency.
• Ensure compliance with all state, federal, Medicare, and Joint Commission regulatory requirements related to intake, scheduling, and service delivery.
• Coordinate seamless patient transitions to home care by overseeing patient intake, education, plan of care initiation, and collaboration with multiple service providers.
• Verify insurance coverage, obtain authorizations, and support maximum third-party reimbursement, including negotiating service pricing within established guidelines.
• Manage clinician scheduling and staffing processes by maintaining accurate data on staff demographics, skill sets, availability, and productivity levels to align patient needs with appropriate resources.
• Serve as the primary point of contact for inbound calls, responding promptly and professionally to patient, staff, and referral source inquiries and concerns.
• Establish and maintain strong relationships with referral sources, patients, families, clinical staff, contract staff, and internal teams to support coordinated care delivery.
• Facilitate daily intake or staffing stand-up meetings and support clinical leadership by maintaining proper workflow and prioritization of tasks.
• Accurately complete and manage all scheduling-related workflows, including new referrals, missed visits, visit adjustments, recertifications, caseload reassignments, and staffing changes.
• Assist the Intake team by providing staffing solutions for new patient referrals and identifying needs for additional staff resources.
• Maintain comprehensive knowledge of contractual relationships with payers and contract staff, ensuring adherence to contract provisions and service requirements.
• Monitor, gather, and report referral and staffing metrics, including trends, productivity, and performance indicators.
• Support administrative functions for clinical and marketing teams and contribute to maintaining a high-quality reputation within the community.
• Assist leadership with budget planning, resource allocation, and continuous process improvement initiatives.
• Demonstrate professionalism, accountability, and commitment to ongoing growth and competency development.

BENEFITS

• Competitive compensation
• Health, dental, vision, life, and disability insurance
• 401(k) plan with generous company match
• Critical illness benefit
• Paid time off
• Employee assistance program

WHY MUIR HOME HEALTH?

Muir Home Health is part of the Cornerstone Group with about 75 home health and hospice agencies throughout the country. While we are part of a large family, we operate as a local team. We understand we are nothing without great employees! It is through our team's dedication to deliver life changing service that we become the "provider of choice" in the community that we serve. Join a culture of high performers who are on a mission to create the best Home Health agency in the East Bay!

What makes us unique?

At Muir Home Health, we foster an environment where clinicians and staff members have an unprecedented level of freedom to create and implement the programs that will best serve their patients and communities. We operate with the Core Values of CAPLICO in mind:

• Celebration
• Accountability
• Passion for Learning
• Love One Another
• Intelligent Risk Taking
• Customer Second
• Ownership

We'd love to meet with you if you are passionate about giving exceptional patient care and creating the best Home Health agency in the East Bay!

Muir Home Health is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.