Home Health Intake/Scheduling Coordinator - Walnut Creek

Health Link; Walnut Creek (CA); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401(k) with match

Paid Time Off

Job summary

Health Link Home Health and Hospice is seeking a self-driven Scheduling Intake Coordinator for our Walnut Creek, on-site team. This full-time role focuses on maintaining and coordinating home health schedules and processing referrals to support patient care.

The ideal candidate has 1 year Home Health experience, strong communication, and the ability to manage high call volumes in a fast-paced environment. On-site requirement and immediate start in Walnut Creek.

Qualifications

• 1 year Home Health experience required.
• Strong communication and multitasking abilities.
• Detail-oriented with excellent organization.
• Ability to work on-site in Walnut Creek.

Responsibilities

• Maintain and coordinate schedules for home health services.
• Assist with intake and process incoming referral information.
• Ensure cases are assigned and staffed within established timeframes.
• Communicate schedule updates to clinicians, patients, supervisors, and referral sources.
• Manage high call volumes with professionalism and a pleasant demeanor.
• Respond to urgent or emergency scheduling needs.
• Provide direction to field staff as needed to ensure appropriate patient coverage.
• Report scheduling changes and client concerns to supervisors.
• Verify time records against schedules.
• Follow up on scheduling issues reported by on-call staff.
• Attend required meetings and training.
• Maintain compliance with agency policies and procedures.
• Perform other duties as assigned.

Skills

Scheduling

Intake coordination

Communication

Organizational skills

Tools

EMR systems

Microsoft Office

Scheduling software

Job description

Location: Walnut Creek, CA (On-site)
Pay: $27–$32 per hour DOE
Experience: 1 year Home Health experience required

Make a Meaningful Impact Every Day

Health Link Home Health and Hospice is a leading provider of comprehensive home health services throughout the San Francisco Bay Area and East Bay for over two decades. We are currently seeking a self-driven, detail-oriented Scheduling Intake Coordinator to join our Walnut Creek team.

This is an IMMEDIATE on-site opening for a dynamic, high-energy, team-oriented professional who can hit the ground running and thrive in a fast-paced environment.

Why Join Health Link?

Forward-thinking, transparent, inclusive culture

Competitive compensation

Medical, dental, vision, life insurance, 401(k) with match

Paid Time Off (up to 10 days)

Stability and growth within a well-established agency

Work alongside a collaborative team of clinicians and administrative staff

Key Responsibilities

Maintain and coordinate schedules for home health services

Assist with intake and process incoming referral information

Ensure cases are assigned and staffed within established timeframes

Communicate schedule updates to clinicians, patients, supervisors, and referral sources

Manage high call volumes with professionalism and a pleasant demeanor

Respond to urgent or emergency scheduling needs

Provide direction to field staff as needed to ensure appropriate patient coverage

Report scheduling changes and client concerns to supervisors

Verify time records against schedules

Follow up on scheduling issues reported by on-call staff

Attend required meetings and training

Maintain compliance with agency policies and procedures

Perform other duties as assigned

What Makes You Successful

Previous scheduling or intake experience (home health required)

Detail oriented with excellent verbal, written, and interpersonal communication skills

Friendly, professional phone presence and comfortable handling high call volume

Strong organizational and time-management skills

Ability to prioritize and multitask in a fast-paced environment

Strong computer proficiency

Knowledge of medical terminology preferred

Ability to work independently with minimal supervision

• Willingness to work occasional weekends and holidays as required to support patient care and operational coverage

On-site at our Walnut Creek location

Full-time position

Not remote

• Schedule may include weekends and holidays based on business needs