Intake Coordinator

BestHHP; Hayward, Northern (CA, KY); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

PTO

Wellness days

Paid sick days

Bereavement leave

Skills training

Company events

Referral bonus

401(k) match

Health insurance

FSA

Job summary

Best Home Health Providers Inc. is seeking an Intake Coordinator to be the first contact for patients, families and referral partners, coordinating care and verifying coverage to ensure smooth transitions from hospital to home. This non-exempt, hourly role supports a supportive, family-oriented atmosphere.

You will be organized, people-focused, and passionate about helping patients receive the care they need, while contributing to a high-quality home health experience with teamwork and empathy.

Qualifications

• High school diploma required; medical admin experience preferred.
• Strong written and verbal communication skills.
• Reliable vehicle and valid driver's license.
• Excellent organization and multitasking abilities.
• Friendly, professional demeanor; ability to build patient/family relationships.

Responsibilities

• Evaluate referred patients and gather required documentation.
• Verify insurance coverage and obtain prior authorizations.
• Coordinate with discharge planners, case managers and clinical teams.
• Interview patients and families to assess home care needs.
• Complete and maintain referral records and intake documentation.
• Act as liaison between the organization, hospitals and insurers.
• Track referral data and inform leadership of delays in care.
• Perform other duties as required for patient services.

Skills

Strong written and verbal comms

Organizational skills

Relationship-building

Customer service

Reliability and punctuality

Education

High school diploma

Tools

Microsoft Office

Job description

At Best Home Health Providers Inc., we've gone from treating 10 patients to thousands of patients all throughout the Bay Area and beyond in just 6 years. We've won awards for our high-quality care with patients and continue to grow rapidly. At Best, you and the patients aren't a number.

Our mission is to ensure a smooth transition for patients returning home from medical facilities by offering expert guidance throughout their recovery journey.

Are you organized, people-focused, and passionate about helping patients get the care they need? Join our team as an Intake Coordinator and play a key role in guiding patients from hospital to home. You'll be the first point of contact for patients, families, and referral partners — coordinating care, verifying coverage, and setting the foundation for an excellent home health experience.

We value teamwork, empathy, and a commitment to high-quality service, all aimed at putting patients and their families at ease during their recovery. If you are passionate about making a positive impact in patients' lives and working in a supportive and family-oriented atmosphere, we encourage you to join us in providing exceptional home health care.

Please note that this is a Non-Exempt role at $22 to $25/hr.

Responsibilities

• Evaluate referred patients and gather required documentation, including history and physicals and Face-to-Face verifications
• Verify insurance coverage and obtain prior authorizations for home health services
• Coordinate with hospital discharge planners, case managers, and clinical teams to support safe, timely transitions home
• Interview patients and families to understand home needs and build a clear picture for the care team
• Complete and maintain accurate referral records and intake documentation
• Serve as a liaison between our organization, hospitals, and insurance providers
• Track referral data, attend team meetings, and keep leadership informed of any delays in care
• Perform other duties as required for patient services

• At least 18 years of age
• High school diploma required; prior experience in medical administrative support preferred
• Strong written and verbal communication skills, including a professional phone presence
• Comfort with computers, data entry, and standard office software
• A friendly, professional demeanor and a talent for building strong relationships with patients, families, and referral partners
• Strong organization and the ability to juggle multiple priorities with ease
• Reliable personal vehicle and valid driver's license

• Generous PTO Policy
• Wellness Days
• Paid Sick Days
• Paid Bereavement Leave
• Skills Training & Development
• Company Social Events
• Referral Bonus
• 401(k) With A Company Match
• Health Insurance (Medical, Dental, and Vision Options)
• FSA