Intake Coordinator (Per Diem) (3600)

Hebrew Health Care; West Hartford (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

Hebrew Health Care in West Hartford, CT, is seeking an Intake Coordinator to manage the patient referral and admission process for Behavioral Health services. You will confirm insurance eligibility, collect and verify patient information, and serve as a liaison between referral sources and hospital departments to ensure a smooth admission experience.

The ideal candidate has strong organizational and communication skills, experience with admissions or patient registration, and proficiency with

Qualifications

• High school diploma or equivalent; healthcare/behavioral health experience preferred.
• Experience with admissions, insurance verification, or patient registration is a plus.
• Strong organizational, communication, and customer service skills.
• Proficiency with Microsoft Office and electronic medical record systems.
• Ability to multitask while maintaining accuracy and confidentiality.

Responsibilities

• Coordinate referrals and admissions for the hospital.
• Verify patient demographics, insurance coverage, and required authorizations.
• Communicate admission decisions to referral sources and units.
• Deliver courteous, confidential service to patients and partners.
• Maintain attendance and complete mandatory education as required.

Skills

Organizational skills

Communication skills

Customer service

Microsoft Office

EMR systems

Education

High school diploma or equivalent

Tools

Microsoft Office

EMR systems

Job description

Job Details: Job Location: CT Behavioral Health Hospital - WEST HARTFORD, CT 06117

Position Summary

The Intake Coordinator supports the overall department by managing the patient referral and admission process for the hospital. This role is responsible for collecting and verifying patient information, coordinating admissions, confirming insurance eligibility, and serving as a liaison between referral sources and hospital departments to ensure a smooth admission experience.

Responsibilities

Admissions & Documentation

• Coordinate referrals and admissions for the hospital
• Communicate with hospitals, nursing facilities, and community referral sources regarding potential admissions
• Verify patient demographics, insurance coverage, and required authorizations
• Enter and maintain accurate patient information within the hospital system
• Scan and organize admission documentation
• Prepare and distribute admission information to appropriate departments
• Perform additional duties as assigned

Communication

• Review referrals with the Director of Psychiatry and clinical staff
• Notify referral sources of admission decisions
• Inform nursing units and other departments of incoming admissions
• Answer questions regarding Behavioral Health services and the admission process
• Maintain professional communication with patients, families, staff, and referral partners

Customer Service

• Deliver courteous, responsive service to patients, visitors, and healthcare partners
• Maintain confidentiality and professionalism in all interactions
• Promote a positive admission experience

Professional Expectations

• Maintain reliable attendance and comply with hospital policies
• Participate in required meetings and complete all mandatory education and training

Qualifications

• High school diploma or equivalent required; healthcare or behavioral health experience preferred
• Experience with admissions, insurance verification, or patient registration is a plus
• Strong organizational, communication, and customer service skills
• Proficiency with Microsoft Office and electronic medical record systems preferred
• Ability to multitask while maintaining accuracy and confidentiality