Intake Technician - Days

Hospital for Behavioral Medicine; Worcester (MA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

401(k) + matching

Health insurance

Life insurance

Vision insurance

Dental insurance

Long term disability insurance

Paid time off

Paid holidays

Cafeteria on site + discounted meals

Employee engagement events

Employee assistance program

Employee recognition program

Free parking

Job summary

Hospital for Behavioral Medicine in Worcester, MA is seeking an Intake Technician for days. This role supports receiving, scheduling and referring inquiry calls, coordinating assessments, and initiating intake paperwork and insurance verification to ensure a smooth admission process.

You will work with clinicians and the Case Manager to arrange admissions, obtain records, process releases, and maintain statistics while supporting the patient’s transition into care.

Qualifications

• Bachelor's degree preferred.
• Experience in hospital intake or business office preferred.

Responsibilities

• Receive referral calls, obtain minimal demographic information, and refer the call to the appropriate source or schedule an assessment.
• Process all requests for information and external referrals.
• Completes pre-certifications as needed.
• Assist in arranging for admission of patients, including alerting the business office staff to begin the verification of benefits, initiating calls to physicians and other related tasks as directed by the Case Manager.
• Determine what Releases of Information are needed, and process them accordingly, per policy.
• Assist in obtaining needed records and information.
• Assist in maintaining all statistics; provide support to the Outcome Study, and other data, as assigned.
• Maintains good communication with the Utilization Review, Business Office, and other staff as indicated.

Skills

Demographic data collection

Call handling

Education

Bachelor's degree

Tools

Insurance verification

Job description

Job Details

Job Location: Hospital for Behavioral Medicine - Worcester, MA 016061244

Position Type: Full Time

Education Level: 4 Year Degree

Salary Range: $17.00 - $24.00 Hourly

Job Shift: Days

JOIN OUR TEAM AS AN INTAKE TECHNICIAN - DAYS!

Your Work Matters How will you make a difference?

The Intake Technician is responsible for assisting in the process of receiving, scheduling and/or referring inquiry calls. Assist the A&R Clinicians, Coordinators and Director with coordinating assessments, initiating Intake paperwork and insurance information. Work to ensure smooth transition into the admission process. Assist in monitoring to assure the safety of the patient.

• Receive referral calls, obtain minimal demographic information, and refer the call to the appropriate source or schedule an assessment.
• Process all requests for information and external referrals.
• Completes pre-certifications as needed.
• Assist in arranging for admission of patients, including alerting the business office staff to begin the verification of benefits, initiating calls to physicians and other related tasks as directed by the Case Manager.
• Determine what Releases of Information are needed, and process them accordingly, per policy.
• Assist in obtaining needed records and information.
• Assist in maintaining all statistics; provide support to the Outcome Study, and other data, as assigned.
• Maintains good communication with the Utilization Review, Business Office, and other staff as indicated.

Schedule Requirement

• Sunday - Thursday

Your Experience Matters

• Education & Licensure (if applicable): Bachelors’ degree preferred.
• Experience: Experience working in a hospital intake department or business office preferred.

Your Care Matters

• 401(k) + matching
• Health insurance [100% company-paid applicable to some positions]
• 100% company-paid life insurance coverage up to 2x your annual salary
• Vision insurance
• Dental insurance
• 100% company-paid long term disability insurance
• Paid time off
• Paid holidays
• Cafeteria on site + discounted meals
• Employee engagement events
• Employee assistance program
• Employee recognition program
• Free parking

What sets us apart

• Career & training development opportunities
• Dynamic and inclusive work environment
• Engaged management team dedicated to your success
• A guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirations

Disclaimer

Select benefits are available to full-time positions only. Benefits are subject to change at the discretion of Hospital for Behavioral Medicine.

Compensation

This is a full-time role and the expected compensation range for this role is $17.00 - $24.00 hourly. We’re eager to engage with all qualified candidates, and consideration will be provided to experience and skill level. Join us as our Intake Technician - Days!

About HBM

Get to know us Outstanding Care, Compassionate People, Unparalleled Service

Discover a fulfilling career at Hospital for Behavioral Medicine (HBM)!

Welcome to the heart of mental health treatment innovation in Worcester, MA! HBM, a cutting-edge 120-bed inpatient facility, is the leading provider of exceptional therapeutic care, prioritizing patient comfort and safety. In proud collaboration with UMass Memorial Health Care, our facility is conveniently situated near the UMass Memorial Medical Center, allowing us to serve the community with unwavering dedication.

At HBM, we go beyond inpatient care by offering an outpatient partial hospitalization program, ensuring continuous support while respecting the rhythm of daily lives. Our commitment to accessible care knows no bounds, as we emphasize availability irrespective of one's ability to pay.

Join us in providing exceptional care and contributing to the well-being of individuals and families in need, and be a part of the transformative healthcare experience at Hospital for Behavioral Medicine.

To learn more about HBM, visit us at: https://www.hospitalforbehavioralmedicine.com/

TOGETHER WE CAN MAKE POSITIVE I.M.P.A.C.T.S.

Individuals Maintaining Positive Attitude and Commitment To Service

At Hospital for Behavioral Medicine, we value a diverse, inclusive workforce and provide equal employment opportunities for all applicants and employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.