Administrative Assistant/Intake Coordinator

Automatic Data Processing, Inc.; Lanham (MD); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Supportive, team-oriented work环境

Career growth and advancement机会

Job summary

iMind Behavioral Health in Lanham, MD is seeking a detail-oriented Intake Coordinator/Administrative Assistant to support daily operations, client registration, insurance verification, scheduling, and accurate documentation to facilitate timely billing and quality service delivery.

You will serve as the front desk contact for clients and referral sources, explain insurance benefits, verify eligibility, coordinate appointments, and maintain organized records across InSync EHR, Greenspace, and

Qualifications

• High school diploma or equivalent required; associate degree in healthcare administration, business administration, or related field preferred.
• Minimum 1 year of administrative or customer service experience, preferably in healthcare or behavioral health.
• Basic understanding of health insurance, eligibility verification, and medical billing procedures.
• Strong computer skills, data entry accuracy, and ability to navigate multiple electronic systems.
• Excellent organizational, multitasking, and time-management skills.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and comply with HIPAA requirements.
• Professional demeanor, strong customer service skills, and ability to work collaboratively with clinical and administrative teams.

Responsibilities

• Front Desk & Client Services: Serve as the primary point of contact for clients, families, and referral sources.
• Client Registration & Insurance Verification: Accurately register clients and enter demographic and insurance information into InSync EHR, Greenspace, and BHL.
• Scheduling & Program Coordination: Schedule assessments, evaluations, follow-up appointments, and school re-entry meetings; manage provider calendars and appointments in InSync.
• Monitor billable service entries and identify missing or incomplete documentation; assist with program reporting and administrative duties.

Education

Associate degree in healthcare administration

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Administrative Assistant/Intake Coordinator

Full Time Professional Lanham, MD, US

Salary Range: $23.00 To $26.00 Hourly

C & A Services Intake Coordinator / Administrative Assistant

Department: Children & Adolescent (C & A) Services
Reports To: Office Manager
Job Type: Full-Time
Compensation:$23-$26

About iMind Behavioral Health

iMind Behavioral Health is committed to providing accessible, compassionate, and high-quality behavioral health services to individuals and families. Our Children & Adolescent (C & A) Services program supports children, adolescents, and families experiencing behavioral health challenges through timely intervention, care coordination, and stabilization services.

We are seeking adetail-oriented, organized, and customer-focused C & A Services Intake Coordinator/Administrative Assistant to support daily program operations, client registration, insurance verification, scheduling, and accurate documentation to facilitate timely billing and quality service delivery.

What You'll Do

Front Desk & Client Services

Serve as the primary point of contact for clients, families, and referral sources.

Answer calls, greet visitors, process referrals, and assist families with intake paperwork.

Explain insurance benefits, eligibility, and coverage information to clients and families.

Maintain organized records and a professional, welcoming office environment.

Client Registration & Insurance Verification

Accurately register clients and enter demographic and insurance information into InSync EHR, Greenspace, and BHL.

Verify insurance eligibility, benefits, and required authorizations.

Ensure consent forms and registration documents are complete and accurate.

Maintain consistent client information across electronic systems.

Scheduling & Program Coordination

Schedule assessments, evaluations, follow-up appointments, and school re-entry meetings.

Manage provider calendars and coordinate appointments through InSync.

Send appointment reminders, monitor attendance, and follow up on missed appointments.

Coordinate referrals and communication between C & A Services and other agency programs.

Review documentation for completeness to support accurate and timely billing.

Monitor billable service entries and identify missing or incomplete documentation.

Apply basic knowledge of medical billing codes and insurance requirements.

Communicate documentation concerns to clinicians and billing staff for correction.

Assist with program reporting, tracking client incentives, and maintaining administrative records.

Support program leadership with additional administrative duties as assigned.

What You'll Need

High school diploma or equivalent required; associate degree in healthcare administration, business administration, or related field preferred.

Minimum1 year of administrative or customer service experience, preferably in healthcare or behavioral health.

Basic understanding of health insurance, eligibility verification, and medical billing procedures.

Strong computer skills, data entry accuracy, and ability to navigate multiple electronic systems.

Excellent organizational, multitasking, and time-management skills.

Strong written and verbal communication skills.

Ability to maintain confidentiality and comply with HIPAA requirements.

Professional demeanor, strong customer service skills, and ability to work collaboratively with clinical and administrative teams.

Preferred Qualifications

Experience with electronic health records (EHR), particularly InSync.

Knowledge of Medicaid, commercial insurance, and behavioral health billing requirements.

Experience with insurance verification, benefits coordination, and medical billing codes.

Previous experience in behavioral health, pediatric healthcare, or youth services.

Familiarity with Greenspace or other outcome measurement platforms.

Bilingual proficiency in English and Spanish is a plus.

Benefits for eligible employees may include:

Medical, dental, and vision insurance

Paid time off

Supportive, team-oriented work environment

Career growth and advancement opportunities

iMind Behavioral Health is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace.