INTAKE COORDINATOR

Regional Hospice And Home Care Of W; Danbury (CT); On-site; USD 58,000 - 73,000; Full time

Job summary

Regional Hospice And Home Care Of W is seeking an Intake Coordinator to manage referrals, admissions, and patient information. You will serve as the first point of contact for patients, families, physicians, and hospitals, ensuring a compassionate and organized transition to hospice care.

The role emphasizes accurate data collection, timely processing, and strong communication with clinical teams.

Qualifications

• Experience in a fast-paced medical/healthcare environment.
• Experience in admissions or intake.
• Excellent customer service and phone etiquette.
• Strong organizational skills with attention to detail.

Responsibilities

• Acts as the primary contact for hospice referrals from physicians, hospitals, case managers, discharge planners, and other healthcare providers.
• Receives and processes referrals, gathers clinical and demographic information, and coordinates initial review for hospice eligibility with the clinical team.
• Provides patients and families with information on hospice services, admission process, benefits, and hospice philosophy.
• Maintains accurate referral records and tracks referral status and patient needs.
• Coordinates communication between referral sources, patients, families, and Regional Hospice team for timely admissions.
• Obtains and verifies patient demographics, insurance, and financial information to support eligibility, benefits, and authorization.
• Tracks insurance coverage and updates related to authorization to the appropriate departments.
• Coordinates collection, review, and maintenance of medical records and admission paperwork to ensure compliance.
• Schedules admission visits and coordinates transition from hospitals or facilities to hospice services.
• Maintains patient confidentiality and compliance with HIPAA and policies.

Skills

Customer service

Phone etiquette

Organizational skills

Multitasking

Attention to detail

Job description

Job Details

Job Location: Headquarters - Danbury, CT 06810, Position Type: Full Time, Education Level: Not Specified, Salary Range: $58,240.00 - $72,800.00 Salary/year, Job Shift: Day, Job Category: Admin - Clerical, Overview:

The Hospice Intake Coordinator is responsible for coordinating the referral and admission process for patients referred to Regional Hospice. This position serves as the initial point of contact for patients, families, physicians, hospitals, and other referral sources, ensuring a timely, compassionate, and organized transition to hospice care.

We are seeking a customer-service driven, detail-oriented individual to support the coordination of clinical operations of the agency. The ideal candidate will have experience in a medical/healthcare setting and possess strong organizational skills to manage intake processes efficiently.

Responsibilities

• Serves as the primary point of contact for hospice referrals from physicians, hospitals, case managers, discharge planners, and other healthcare providers.
• Receives and processes referrals, gathers pertinent clinical and demographic information, and coordinates the initial review of patients for hospice eligibility in collaboration with the clinical team.
• Provides patients and families with information regarding hospice services, the admission process, available benefits, and the philosophy of hospice care.
• Maintains accurate referral records and tracks referral status, patient needs, and changes in patient condition or circumstances.
• Coordinates communication between referral sources, patients, families, and Regional Hospice team to facilitate timely admissions and continuity of care.
• Obtains and verifies patient demographic, insurance, and financial information to support eligibility determination, benefits verification, and authorization requirements.
• Tracks insurance coverage and authorization requirements and communicate updates to the appropriate departments.
• Coordinates the collection, review, and maintenance of medical records, referral documentation, and admission paperwork to ensure completeness, accuracy, and compliance with applicable state and federal regulations.
• Schedules admission visits and coordinating the transition of patients from hospitals, nursing facilities, and other healthcare settings to hospice services.
• Maintains confidentiality of patient information and ensures compliance with HIPAA and organizational policies and procedures.

Qualifications

Experience working in a fast-paced medical/healthcare environment, preferably in admissions or intake. Must have excellent customer service and phone etiquette as this position is the first point of contact for referral sources and families. Strong organizational skills with attention to detail and the ability to multitask and prioritize tasks effective is also required. Strong knowledge of insurance preferred.