Hospice Intake

Swan Hospice; Lakewood Township (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

Swan Hospice is seeking an Office Intake Coordinator to manage incoming patient referrals and coordinate admissions, ensuring accurate and timely documentation for smooth patient care initiation.

You will be the primary contact for patients, families, hospitals, and referral sources, handling eligibility screening, scheduling admissions visits, and data entry into EHR systems with professional, compassionate communication.

Qualifications

• Manage incoming patient referrals and coordinate admissions.
• Perform initial eligibility screening for hospice services.
• Ensure accurate documentation in EHR and hospice software.
• Provide exceptional customer service to patients and families.

Responsibilities

• Receive and process new patient referrals from hospitals, physicians, and other healthcare providers.
• Conduct initial eligibility screening for hospice services.
• Schedule admissions visits with clinical teams.
• Collect and verify patient demographic, insurance, and clinical information.
• Enter all referral and patient data into EHR or hospice software.
• Communicate with families and caregivers regarding hospice services and admission process.
• Coordinate with intake and clinical staff to ensure timely and compliant admissions.
• Maintain tracking logs and reports for referrals and admissions.
• Support billing and compliance by ensuring required documents are completed.

Skills

Organizational skills

Multitasking

Communication skills

Education

High School Diploma

Associate's degree

Bachelor's degree

Tools

Microsoft Office

EHR software

Job description

Hospice Office Intake Coordinator

Reports To: Hospice Director / Clinical Manager
Location: Office-based

Job Summary:
The Hospice Office Intake Coordinator is responsible for managing all incoming patient referrals, coordinating admissions, and ensuring accurate and timely documentation to facilitate smooth patient care initiation. This role acts as the primary point of contact for patients, families, hospitals, and referral sources.

Key Responsibilities:

• Receive and process new patient referrals from hospitals, physicians, and other healthcare providers.




• Conduct initial eligibility screening for hospice services.




• Schedule admissions visits with clinical teams.




• Collect and verify patient demographic, insurance, and clinical information.




• Enter all referral and patient data accurately into Electronic Health Records (EHR) or hospice software (e.g., MatrixCare).




• Communicate with families and caregivers regarding hospice services, benefits and admission process.




• Coordinate with intake and clinical staff to ensure timely and compliant admissions.




• Maintain accurate and up-to-date tracking logs and reports for all referrals and admissions.




• Support billing and compliance by ensuring required documents are completed before patient start of care.




• Provide exceptional customer service and maintain professional communication with external and internal stakeholders.

Qualifications:

• High School Diploma required; Associate's or Bachelor's degree preferred.




• Experience in healthcare intake, hospice, home health, or case management preferred.




• Strong organizational, multitasking, and communication skills.




• Proficiency in Microsoft Office and EHR software.