Intake Coordinator Hospice

Affinity Health Management; Sarasota (FL); On-site; USD 60,000 - 85,000; Full time

Job summary

Affinity Health Management in Sarasota, FL seeks an Intake Manager to lead the patient intake team and manage referral processes for hospice services.

You will coordinate with referral sources, marketing, and clinical staff to ensure smooth transitions, verify insurance, and ensure compliance with CHAP and state requirements.

The role requires strong leadership, communication, and process improvement skills to maintain high-quality patient admissions.

Qualifications

• High School Diploma required or equivalent.
• College degree preferred for advancement.
• Minimum of three years in health care, preferably home care operations.
• Ability to supervise professional and administrative personnel.
• Strong communication, negotiation, and relationship-building skills.

Responsibilities

• Directs daily intake operations and policies.
• Enters referral data into EMR and systems.
• Coordinates with referral sources and clinical teams.
• Oversees insurance verification and authorizations.
• Ensures regulatory compliance (state, federal, CHAP).

Skills

Staff supervision

Public relations

Negotiation

Education

College degree preferred

Tools

Google Drive/Sheets/Docs

Job description

Job Description Summary

Responsible for managing all aspects of the patient intake process including managing the members of the intake team, establishing and maintaining positive relationships with

Job Description Summary

Responsible for managing all aspects of the patient intake process including managing the members of the intake team, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes.

Essential Job Functions/Responsibilities

• Directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies.
• Enters referral/patient information into electronic medical record system and other applications as needed.
• Coordinates with referral sources, marketing and clinical teams to ensure patient transition into hospice care.
• Ensures compliance with all state, federal, and CHAP referral/intake regulatory requirements.
• Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with

policy.

• Establishes and maintains positive working relationships with current and potential referral sources.
• Ensures direct oversight of insurance verification and authorization processes.
• Maintains comprehensive working knowledge of Continuum Care’s contractual relationships and ensures that patients are admitted according to contract provisions.
• Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Continuum

Care.

Position Qualifications

• High School Diploma required/ College Degree preferred.
• Proficient in Google Drive/Sheets/Docs preferred.
• Minimum of Three (3) years’ experience in health care, preferably in home care operations.
• Demonstrated ability to supervise and direct professional and administrative personnel.
• Ability to market aggressively and deal tactfully with customers and the community.
• Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practices.
• Demonstrates good communications, negotiation, and public relations skills.
• Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.