Intake & Client Services Specialist

Goodwill Industries of Central Michigan's Heartland; Battle Creek (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Goodwill Industries of Central Michigan's Heartland is seeking an Intake Specialist to be the first point of contact for participants seeking services through the Mission Services department.

The role involves welcoming visitors, gathering intake information, conducting screenings, and connecting individuals with appropriate programs and staff. It also covers front desk coverage and administrative support as needed to maintain a positive, client-centered experience.

Qualifications

• Experience handling intake workflows and case management basics.
• Strong data entry and record-keeping in databases.
• Commitment to confidentiality and client-centered service.

Responsibilities

• Serve as the primary intake contact for individuals seeking services via walk-ins, calls, emails, and online submissions.
• Conduct initial screenings and assess participant goals and service needs.
• Explain available programs clearly and connect participants to the right staff.
• Schedule appointments and coordinate referrals with Mission Services.
• Maintain accurate participant records in databases and case management systems.
• Provide front desk coverage and administrative support as needed.
• Protect participant privacy and comply with confidentiality standards.

Job description

Goodwill Industries of Central Michigan's Heartland is seeking an Intake Specialist to be the first point of contact for participants seeking services through the Mission Services department.

The role involves welcoming visitors, gathering intake information, conducting screenings, and connecting individuals with appropriate programs and staff. It also covers front desk coverage and administrative support as needed to maintain a positive, client-centered experience.