Career Center Intake & Programs Coordinator

Goodwill Houston; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Goodwill Houston is seeking an Intake Specialist to provide administrative support for the Workforce Development program, including data entry into multiple databases and receptionist duties. You will greet clients, handle inquiries, and promote GWH programs to help participants advance in their careers.

The role requires professionalism in person and over the phone, with strong computer skills and the ability to multitask in a fast-paced environment. Weekend availability may be required.

Qualifications

• High school diploma or equivalent is required.
• 1–3 years of client services/administrative experience is preferred.
• Excellent computer skills (Microsoft Office).
• Good written and verbal communication skills.
• Bilingual is preferred.
• Ability to work weekends and have reliable transportation.

Responsibilities

• Meet and greet all Career Center clients and visitors.
• Answer telephones, answer routine inquiries, and refer individuals to appropriate GWH Programs when needed.
• Perform accurate data entry and record keeping related to different WFD programs while maintaining confidentiality.
• Actively promote GWH programs to create awareness and demonstrate the potential it has for career and life advancement.
• Performs clerical duties such as photocopying, faxing, filing, mailing, scheduling, ordering, and maintaining office supplies.
• Organizes, prepares materials and facilitates weekly orientations, intake, and assessment processes.
• Participates in staff meetings, maintains appropriate agency documentation of the meetings, and contributes to team efforts by assisting team members to accomplish results as needed.
• Refer participants to community partners for social aid.
• Participate and represent GWH at community-based events and activities.

Skills

Customer service

Microsoft Office

Written communication

Verbal communication

Bilingual (preferred)

Reliable transportation

Education

High school diploma or equivalent

Tools

HMIS

Caseworthy

Job description

Goodwill Houston is seeking an Intake Specialist to provide administrative support for the Workforce Development program, including data entry into multiple databases and receptionist duties. You will greet clients, handle inquiries, and promote GWH programs to help participants advance in their careers.

The role requires professionalism in person and over the phone, with strong computer skills and the ability to multitask in a fast-paced environment. Weekend availability may be required.