Front Desk & Participant Support Specialist

Goodwill Industries of Northwest North Carolina, Inc.; Richardson (TX); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

403(b) Retirement Savings Plan

Employee Assistance Program

Employee Referral Program

Quarterly Incentive Programs

Corporate Discount Programs

Medical Insurance

Prescription Coverage

Dental and Vision Coverage

Flex Spending Accounts

Short & Long-Term Disability

Life Insurance

Tuition Reimbursement

Job summary

Goodwill Industries of Northwest North Carolina, Inc. seeks an Administrative Assistant to provide exceptional customer service for participants and guests at our workforce development center.

You will check in arrivals, guide with information, and track data for the Mission Advancement team. Responsibilities include entering information into the Goodwill system, tracking in CaseWorthy, answering calls, supporting shipping/receiving, and preparing Word/Excel reports as required.

Qualifications

• Office/clerical experience preferred.
• Strong Microsoft Office, Outlook and internet skills required.
• Strong professional written and verbal communication skills required.

Responsibilities

• Welcoming and checking in all participants and guests.
• Assisting participants in entering information into the Goodwill system.
• Tracking information in CaseWorthy.
• Providing relevant information to participants.
• Answering the main phone line, answering general questions, and distributing calls, as needed.
• Provide support for shipping and receiving for all departments.
• Prepare reports in Microsoft Word or Excel as required.

Skills

Office/clerical experience

Microsoft Office

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Excel

Job description

Goodwill Industries of Northwest North Carolina, Inc. seeks an Administrative Assistant to provide exceptional customer service for participants and guests at our workforce development center.

You will check in arrivals, guide with information, and track data for the Mission Advancement team. Responsibilities include entering information into the Goodwill system, tracking in CaseWorthy, answering calls, supporting shipping/receiving, and preparing Word/Excel reports as required.