Intake & Admissions Specialist

Summit BHC; Stone (CA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Stone River Recovery Center in San Antonio, Texas is seeking an Intake Coordinator to manage the front desk, conduct phone triage, handle pre-registration, verify insurance, and coordinate with admissions to ensure timely intake of clients.

You will document activities in the CRM, liaise with referral sources, and support the admissions team while delivering a first-impressions environment for clients and families.

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s Degree in social work, psychology, counseling, or other related field of study preferred.
• One or more years' experience in healthcare admissions preferred.
• Experience in client assessment, referral, treatment planning and communication with external review organizations or comparable entities.
• Knowledge of community resources.
• Outstanding interpersonal and interviewing and assessment skills.
• Skill in telephone etiquette and paging procedures.

Responsibilities

• Conducts pre-admission assessments.
• Interviews client, family members and/or collateral sources to assure intake criteria are met. Reviews prospective admissions against approved admission criteria, policies, and procedures.
• Generates, guides, and leads independent discussions with referral sources for client support, conflict resolution and business development with other treatment and healthcare professionals,
• Responds and reacts to the needs of referred clients.
• Assess family needs for mediation, sober escort and intervention and determines which professional resources are most appropriate to contact based on information gathered.
• Decides which Interventionist and facility to recommend, the dates, and the travel.
• Works closely with other department as well as external parties to ensure the timely admission of clients.
• Documents daily all activities, contacts, appointments, and events in the designated Customer Relationship Management system. Maintains all the documentation involved with the admissions process.
• Utilizes resources to ensure insurance verifications of benefits for all clients on all private insurance admissions.
• Screens calls from referrals and sets up transportation for admission.
• Maintains a waiting list for admissions and stays in contact with potential candidates to facilitate admissions.

Job description

Stone River Recovery Center in San Antonio, Texas is seeking an Intake Coordinator to manage the front desk, conduct phone triage, handle pre-registration, verify insurance, and coordinate with admissions to ensure timely intake of clients.

You will document activities in the CRM, liaise with referral sources, and support the admissions team while delivering a first-impressions environment for clients and families.