Recovery Intake & Admissions Specialist

St. Joseph Institute; Port Matilda (Centre County); On-site; USD 35,000 - 48,000; Full time

Job summary

St. Joseph Institute for Addiction in Port Matilda, Pennsylvania, seeks an Intake Coordinator - Recovery to manage front desk impressions, triage calls, pre-registration, insurance verification, and coordination with insurers to facilitate admissions.

The role emphasizes accurate documentation in the CRM, collaboration with admissions and treatment teams, and compassionate communication with clients and families.

Qualifications

• High School diploma required; bachelor preferred in social work, psychology, counseling, or related field.
• 1+ year healthcare admissions experience preferred, ideally in mental health or substance use disorder.
• Experience in client assessment, referrals, treatment planning, and communication with external review organizations.

Responsibilities

• Conduct pre-admission assessments.
• Interview clients, families, and collateral sources to ensure intake criteria.
• Lead discussions with referral sources for client support and business development with treatment/healthcare professionals.
• Respond to needs of referred clients and coordinate with external parties for admissions.
• Document daily activities, contacts, appointments, and events in the CRM; maintain admissions records.

Skills

Interpersonal skills

Interviewing

Assessment skills

Telephone etiquette

Paging procedures

Communication

Education

High School Diploma

Bachelor’s Degree in social work/psychology/counseling

Tools

CRM system

Job description

St. Joseph Institute for Addiction in Port Matilda, Pennsylvania, seeks an Intake Coordinator - Recovery to manage front desk impressions, triage calls, pre-registration, insurance verification, and coordination with insurers to facilitate admissions.

The role emphasizes accurate documentation in the CRM, collaboration with admissions and treatment teams, and compassionate communication with clients and families.