Intake Coordinator — Addiction Recovery Admissions

Summit BHC; Northern (KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive benefits plan

Comprehensive training opportunities

Job summary

St. Joseph Institute for Addiction is seeking an Intake Coordinator in Port Matilda, PA. You will manage front desk operations, triage calls, perform pre-registration, verify insurance, and coordinate with providers to facilitate admissions.

The role emphasizes client assessment, referral coordination, and diligent documentation in the CRM system, ensuring timely service for clients and families.

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s degree in social work, psychology, counseling, or related field preferred.
• Experience in healthcare admissions preferred.

Responsibilities

• Conducts pre-admission assessments.
• Interviews client, family members and/or collateral sources to assure intake criteria are met.
• Reviews prospective admissions against approved admission criteria, policies, and procedures.
• Generates, guides, and leads discussions with referral sources for client support and business development.
• Assess family needs for mediation, sober escort and intervention and determine resources.
• Decides which Interventionist and facility to recommend, travel dates.
• Works with other departments and external parties to ensure timely admission.
• Documents daily all activities in the CRM system.
• Maintains all documentation involved with the admissions process.
• Verifies insurance benefits for private admissions.
• Screens calls and sets up transportation for admission.
• Maintains a waiting list and stays in contact with potential candidates.

Skills

Interpersonal skills

Interviewing

Telephone etiquette

Communication

Education

High School Diploma or equivalent

Bachelor’s degree in social work or related field

Tools

CRM system

Job description

St. Joseph Institute for Addiction is seeking an Intake Coordinator in Port Matilda, PA. You will manage front desk operations, triage calls, perform pre-registration, verify insurance, and coordinate with providers to facilitate admissions.

The role emphasizes client assessment, referral coordination, and diligent documentation in the CRM system, ensuring timely service for clients and families.