Intake & Admissions Specialist

St. Joseph Institute; Northern (KY); Hybrid; USD 38,000 - 56,000; Full time

Job summary

St. Joseph Institute for Addiction in Port Matilda, PA, seeks an Intake Coordinator - Recovery to manage front desk impressions, triage calls, and initial inquiries while coordinating with admissions and insurance teams.

You will conduct pre-admission assessments, verify benefits, and schedule assessments, maintaining meticulous records in the CRM and supporting families throughout the intake process. Bachelor's degree preferred, HS diploma required, and healthcare admissions experience

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s Degree in social work, psychology, counseling, or related field preferred.
• One or more years' experience in healthcare admissions preferred.
• Experience in client assessment, referral, treatment planning and communication with external review organizations or comparable entities.
• Outstanding interpersonal and interviewing and assessment skills.

Responsibilities

• Conducts pre-admission assessments and interviews client, family members and/or collateral sources to assure intake criteria are met.
• Reviews prospective admissions against approved admission criteria, policies, and procedures.
• Generates, guides, and leads discussions with referral sources for client support and business development.
• Responds to the needs of referred clients and determines appropriate resources to contact.
• Decides which intervention and facility to recommend, and coordinates travel when needed.
• Maintains documentation in the CRM and supports timely admissions.

Skills

Telephone etiquette

Interpersonal communication

Documentation and record-keeping

Education

Bachelor’s Degree in social work, psychology, counseling, or related field

High School Diploma or equivalent

Tools

CRM system

Job description

St. Joseph Institute for Addiction in Port Matilda, PA, seeks an Intake Coordinator - Recovery to manage front desk impressions, triage calls, and initial inquiries while coordinating with admissions and insurance teams.

You will conduct pre-admission assessments, verify benefits, and schedule assessments, maintaining meticulous records in the CRM and supporting families throughout the intake process. Bachelor's degree preferred, HS diploma required, and healthcare admissions experience