Front Desk Intake & Admissions Specialist

Twin Lakes Recovery Center; United States; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive benefits package

EOE employer

Job summary

Twin Lakes Recovery Center in Monroe, GA is seeking an Intake Coordinator to manage front desk impressions, triage calls, pre-registration, and insurance verification, coordinating with the admissions team to facilitate referrals and admissions.

You will conduct pre-admission assessments, document activities in the CRM, and support family and client needs while ensuring quality service and accurate records for private and public insurance admissions.

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s degree preferred in social work, psychology, counseling, or related field.
• 1+ year in healthcare admissions preferred.
• Experience in client assessment, referral and treatment planning preferred.
• Knowledge of community resources and strong interviewing skills.

Responsibilities

• Conduct pre-admission assessments to determine admission eligibility.
• Interview clients and family members to verify intake criteria.
• Review prospective admissions against policies and procedures.
• Coordinate with referral sources for client support and business development.
• Respond to referral needs and arrange transportation for admission.
• Document daily activities, contacts and appointments in CRM.
• Verify insurance eligibility and manage benefits for admissions.
• Maintain waiting lists and communicate with candidates for admissions.

Skills

Interpersonal skills

Interviewing skills

Assessment skills

Telephone etiquette

Education

High School Diploma or equivalent

Bachelor’s Degree in social work, psychology, counseling, or related field

Job description

Twin Lakes Recovery Center in Monroe, GA is seeking an Intake Coordinator to manage front desk impressions, triage calls, pre-registration, and insurance verification, coordinating with the admissions team to facilitate referrals and admissions.

You will conduct pre-admission assessments, document activities in the CRM, and support family and client needs while ensuring quality service and accurate records for private and public insurance admissions.