Insurance Support Specialist — Resolve, Onboard & Retain

Insurify; United States; Remote; USD 40,000 - 53,000; Full time

Benefits offered by this job

401K plan with match

Paid Family Leave

Competitive Compensation

Job summary

A leading FinTech startup is seeking a Customer Support Specialist to assist customers with insurance-related queries and ensure timely resolutions. The position requires excellent communication skills and experience in customer support via phone, email, and chat. Candidates should ideally have a Property & Casualty Insurance license. The base compensation range is between $40,000 and $53,000, along with benefits such as a 401K plan and paid family leave. This position is open to various states in the US.

Qualifications

• Experience in Customer Support via phone, email, and chat.
• Phenomenal phone skills.
• Well-organized and self-driven.
• Licensed in Property & Casualty Insurance (preferred).
• Bilingual is a plus.

Responsibilities

• Assess and evaluate best resolution paths for customer issues.
• Coordinate onboarding documents for sale finalization.
• Develop new processes for customer onboarding and retention.
• Resolve carrier and customer complaints with effective solutions.
• Proactively educate customers on avoiding policy interruptions.

Skills

Customer Support Experience

Phone Communication Skills

Organization

Bilingual

Education

Licensed in Property & Casualty Insurance

Job description

A leading FinTech startup is seeking a Customer Support Specialist to assist customers with insurance-related queries and ensure timely resolutions. The position requires excellent communication skills and experience in customer support via phone, email, and chat. Candidates should ideally have a Property & Casualty Insurance license. The base compensation range is between $40,000 and $53,000, along with benefits such as a 401K plan and paid family leave. This position is open to various states in the US.