Customer Service Representative

Insurify; United States; Remote; USD 40,000 - 53,000; Full time

Benefits offered by this job

401K plan with match

Paid Family Leave

Competitive Compensation

Job summary

A leading FinTech startup is seeking a Customer Support Specialist to assist customers with insurance-related queries and ensure timely resolutions. The position requires excellent communication skills and experience in customer support via phone, email, and chat. Candidates should ideally have a Property & Casualty Insurance license. The base compensation range is between $40,000 and $53,000, along with benefits such as a 401K plan and paid family leave. This position is open to various states in the US.

Qualifications

• Experience in Customer Support via phone, email, and chat.
• Phenomenal phone skills.
• Well-organized and self-driven.
• Licensed in Property & Casualty Insurance (preferred).
• Bilingual is a plus.

Responsibilities

• Assess and evaluate best resolution paths for customer issues.
• Coordinate onboarding documents for sale finalization.
• Develop new processes for customer onboarding and retention.
• Resolve carrier and customer complaints with effective solutions.
• Proactively educate customers on avoiding policy interruptions.

Skills

Customer Support Experience

Phone Communication Skills

Organization

Bilingual

Education

Licensed in Property & Casualty Insurance

Job description

Insurify is one of America’s fastest-growing FinTech startups and has been recognized as one of Inc. 5,000’s fastest‑growing private companies in America in 2025, 2024, 2023, 2022 and 2021, Forbes Fintech 50 List for 2023, 2022, and 2021, and Forbes Next Billion Dollar Startups of 2022 global and Top 100 InsurTech company. We’re changing the way millions of people compare, buy and manage insurance with artificial intelligence, technology, and superior product design.

How you will make an impact

• Expertly assess and evaluate the best path of resolution for customer issues including coverage challenges, complaints, and payment issues during incoming calls, ensuring that customers receive timely and effective solutions.
• Contribute to a smooth and successful customer experiences through the coordination of onboarding documents (insurance policies, supporting documentation) needed for sale finalization.
• Apply problem‑solving skills and understanding of insurance industry workflows to navigate complex situations, ensuring that customers receive the best possible outcomes.
• Ensure the information is accurate and verify customers’ coverage, delivering proof of insurance paperwork and resolving billing and general issues to ensure customer satisfaction.
• Assist in the development of new processes for the onboarding and retention of customers, providing feedback for improvements of existing processes.
• Play a crucial role in resolving carriers and customers complaints by presenting well‑considered solutions and alternatives within the timeframes set, and follow up to ensure that any issue has been fully resolved.
• Ensure no client is overlooked by entering into carrier portals and pulling lists of clients and initiating timely follow‑ups. Proactively educate customers on how to avoid potential policy interruptions and premium increases, helping them to maintain stable and affordable coverage.

Who you are

• Experience in Customer Support via phone, email and chat.
• Phenomenal phone skills.
• Well‑organized and self‑driven.
• Licensed in Property & Casualty Insurance (preferred).
• Bilingual is a plus.
• Must be located in one of the following states: AL, AR, AZ, CO, FL, GA, IA, IL, MA, MI, MN, MO, NC, NH, NJ, NY, OH, PA, RI, TN, TX, UT, VA, VT.
• Competitive compensation.
• 401K plan with match.
• Paid Family Leave.

Insurify is committed to offering a fair, competitive, and transparent compensation program that supports our mission to attract, retain, and motivate top talent. Our compensation philosophy is guided by several factors including a candidate’s relevant experience, education/training, job‑related skills, and location.

Base compensation range for US locations: $40,000–$53,000

We are proud to be an Equal Employment Opportunity and affirmative action employer.