Insurance Support & Customer Care Specialist

Mindlance; Woodland (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

A national recruiting company is seeking a customer service representative to address inquiries related to insurance benefits and claims. The ideal candidate will have a high school diploma or GED and up to one year of experience in an automated customer service environment. Responsibilities include responding to customer questions via phone and email, analyzing issues, documenting outcomes, and maintaining positive relations with customers. This position aims to ensure timely and effective resolution of requests.

Qualifications

• Up to 1 year of previous experience in an automated customer service environment.
• Any combination of education and experience providing an equivalent background.

Responsibilities

• Responds to customer questions regarding insurance benefits and claims.
• Analyzes problems and provides information and solutions.
• Documents inquiry outcomes for accurate tracking and analysis.
• Coordinates with various functions to ensure timely handling of customer requests.

Education

HS diploma or GED

Job description

A national recruiting company is seeking a customer service representative to address inquiries related to insurance benefits and claims. The ideal candidate will have a high school diploma or GED and up to one year of experience in an automated customer service environment. Responsibilities include responding to customer questions via phone and email, analyzing issues, documenting outcomes, and maintaining positive relations with customers. This position aims to ensure timely and effective resolution of requests.