Insurance Support & Onboarding Specialist

Insurify; Cambridge (MA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

Health and dental coverage

401(k) plan with match

Paid Family Leave

Job summary

Insurify is seeking a Customer Support professional in Cambridge, MA, to assist with inquiries related to insurance coverage. Responsibilities include resolving customer complaints, coordinating onboarding, and ensuring timely solutions. Candidates should have experience in customer support and strong communication skills, with insurance knowledge preferred. The position offers competitive compensation and health benefits.

Qualifications

• Experience in customer support via phone, email, and chat.
• Bilingual communication is a plus.
• Must reside in one of the specified states.

Responsibilities

• Assess and resolve customer issues including coverage and payment challenges.
• Coordinate onboarding documents for sale completion.
• Verify information and deliver proof of insurance paperwork.

Skills

Customer support experience

Excellent communication skills

Problem-solving skills

Organizational skills

Property & Casualty Insurance license

Job description

Insurify is seeking a Customer Support professional in Cambridge, MA, to assist with inquiries related to insurance coverage. Responsibilities include resolving customer complaints, coordinating onboarding, and ensuring timely solutions. Candidates should have experience in customer support and strong communication skills, with insurance knowledge preferred. The position offers competitive compensation and health benefits.