Insurance Support Specialist – Customer Care & Onboarding

Coinscapture; Northern (KY); Hybrid; USD 40,000 - 53,000; Full time

Benefits offered by this job

Health and Dental coverage

401K with match

Paid Family Leave

Job summary

Insurify is hiring an on-site Customer Service Representative in the United States to expertly resolve customer issues, coordinate onboarding documents, and verify coverage information. The role emphasizes proactive problem solving across calls, emails, and chats to ensure smooth customer experience.

The ideal candidate has customer support experience, excellent communication and phone skills, is well-organized, and holds a Property & Casualty license.

Qualifications

• Experience in customer support via phone, email and chat.
• Excellent communication skills.
• Licensed in Property & Casualty Insurance.
• Bilingual is a plus.
• Must be located in a US state listed.

Responsibilities

• Assess and resolve customer issues including coverage, complaints, and payments during calls.
• Coordinate onboarding documents for sale finalization and verify coverage.
• Apply problem-solving skills to insurance workflows for best outcomes.
• Deliver proof of insurance paperwork and resolve billing issues when needed.
• Contribute to onboarding and retention process improvements.
• Follow up with carriers and customers to ensure issues are fully resolved.

Skills

Customer support experience

Excellent communication skills

Phone skills

Well-organized

Self-driven

Bilingual

Education

Property & Casualty Insurance license

Job description

Insurify is hiring an on-site Customer Service Representative in the United States to expertly resolve customer issues, coordinate onboarding documents, and verify coverage information. The role emphasizes proactive problem solving across calls, emails, and chats to ensure smooth customer experience.

The ideal candidate has customer support experience, excellent communication and phone skills, is well-organized, and holds a Property & Casualty license.