Insurance Support Specialist

ISC (Integrated Specialty Coverages, LLC); Carlsbad (CA); On-site; USD 25,485 - 31,243; Full time

Benefits offered by this job

Employee Ownership Program

Work from home reimbursement

401(k) Plan with company match

Job summary

A technology-driven insurance wholesaler is seeking a Customer Support Associate in Carlsbad, CA. The role involves providing superior customer service to agents nationally through phone, online, and email. Candidates should possess at least a high school diploma, with a minimum of 2-3 years in customer service and administrative roles. Benefits include health insurance, 401(k), and a variety of other perks. Pay ranges from $18.50 to $22.68 per hour depending on qualifications.

Qualifications

• Minimum 2 years’ experience in a professional business environment.
• Minimum of 2-3 years of previous customer service required.
• Minimum of 2-3 years administrative experience in an office setting.
• Experience with phone system management and call routing preferred.
• Commercial Insurance experience a plus.

Responsibilities

• Answer, screen and direct incoming calls and client inquiries.
• Manage and process Loss Runs requests.
• Generate specific call reports and distribute to managers.
• Collect documents for audits and inspections.
• Mail distribution as needed.

Skills

Phone communication

Oral and written communication skills

Customer service

Administrative experience

Education

High School Diploma or GED

Job description

A technology-driven insurance wholesaler is seeking a Customer Support Associate in Carlsbad, CA. The role involves providing superior customer service to agents nationally through phone, online, and email. Candidates should possess at least a high school diploma, with a minimum of 2-3 years in customer service and administrative roles. Benefits include health insurance, 401(k), and a variety of other perks. Pay ranges from $18.50 to $22.68 per hour depending on qualifications.