Customer Service Pro - Insurance Support & Growth

Toddismyagent; Erie (Erie County); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Rewards and Recognition

Team Events

Medical Health Insurance Stipend

Group Vision and Dental

Group Life and Disability

Paid Holidays

SIMPLE IRA w/ Company Match

Hourly Pay plus bonus opportunities

Paid Time Off

Job summary

A local insurance agency is seeking a Customer Service Representative to help clients navigate their insurance options and provide exceptional service. The ideal candidate will have strong communication skills, a customer-centric mindset, and a willingness to learn. A property and casualty license is necessary, with a salary range of $32,000 to $45,000 annually. This role offers the chance to make a positive impact in the community while building a rewarding career.

Qualifications

• Excellent verbal and written communication abilities to effectively engage with customers and team members.
• A genuine passion for helping others and a commitment to providing exceptional service.
• Ability to manage multiple tasks efficiently while maintaining attention to detail.
• Proficiency in using office software and communication tools.
• A friendly and approachable demeanor that fosters a welcoming environment.
• Capability to think critically and resolve customer issues.
• Willingness to collaborate with team members and contribute to a supportive work environment.
• Flexibility to adjust to changing priorities and willingness to learn new skills.
• Must have or be able to obtain a property and casualty license.
• Prior experience in customer service or a related field is a plus.

Responsibilities

• Respond to inquiries from clients via phone, email, and in-person.
• Help clients understand their insurance options and guide them through policy changes.
• Accurately update and maintain customer information.
• Strive to exceed customer expectations by delivering prompt service.
• Address any issues or concerns with empathy and professionalism.
• Work closely with colleagues to ensure a cohesive approach to customer service.
• Keep up-to-date with products and services to better assist clients.

Skills

Strong Communication Skills

Customer-Centric Mindset

Organizational Skills

Tech Savvy

Positive Attitude

Problem-Solving Abilities

Team Player

Adaptability

Property and Casualty License

Previous Experience

Tools

Microsoft Office

Customer Relationship Management Systems

Job description

A local insurance agency is seeking a Customer Service Representative to help clients navigate their insurance options and provide exceptional service. The ideal candidate will have strong communication skills, a customer-centric mindset, and a willingness to learn. A property and casualty license is necessary, with a salary range of $32,000 to $45,000 annually. This role offers the chance to make a positive impact in the community while building a rewarding career.