Insurance Support Specialist — Inbound Calls & Payments

TEKsystems; Johnston (IA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Paid Time Off/Leave

Job summary

TEKsystems Urbandale, IA is seeking a contract-to-hire customer support specialist to handle inbound calls from providers and respond to inquiries regarding eligibility, claims, and coverages. The role is fully onsite in Urbandale, IA and pays $19/hr, with benefits eligible after eligibility rules.

You will assist customers by phone and email, troubleshoot basic website issues, process payments, and escalate complex concerns as needed.

Responsibilities

• Handle inbound/outbound calls in a call center environment.
• Respond to inquiries regarding eligibility, claims, and coverages via phone or email.
• Troubleshoot basic website issues and assist with payments and policy questions.
• Escalate complex issues to appropriate teams and document interactions.

Job description

TEKsystems Urbandale, IA is seeking a contract-to-hire customer support specialist to handle inbound calls from providers and respond to inquiries regarding eligibility, claims, and coverages. The role is fully onsite in Urbandale, IA and pays $19/hr, with benefits eligible after eligibility rules.

You will assist customers by phone and email, troubleshoot basic website issues, process payments, and escalate complex concerns as needed.